Facilities Specialist

Come Create at Ricoh

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in yourself

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.

• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

• Augment your education with team member tuition assistance programs.

• Enjoy paid vacation time and paid holidays annually.

• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

POSITION PROFILE

Responsible for the provisioning of facility maintenance and support services. Ensures the safety, security and convenience of facility occupants and guests, while also ensuring the cost-effective operation of corporate facilities. Coordinates with customer and Ricoh management to provided services.

JOB DUTIES AND RESPONSIBILITIES

• Examine building systems for working ability, through hands-on involvement and use of contract services providers, maintains plumbing, electrical, HVAC and related systems.

• Coordinate daily facility operations including receptionists.

• Oversee/ensure custodial services to buildings; sets up preventive maintenance schedules as appropriate / assigned.

• Operate Service Desk logs/ServiceNow and maintains the facility work orders.

• Perform daily administration of access control system (as applicable) and all related employee badges. Also ensures timely addition and deletion of individuals building accesses in coordination with customers/ Ricoh policies and procedures.

• Works collaboratively with facility security personnel to alert customer to any abnormalities.

• Track floor space usage and monitoring of approved building modifications projects for facility occupants.

• Coordinate / execute facility occupant moves within and between facilities as required.

• Maintain CAD file drawings depicting office / workstation layouts.

• Ensure special needs are met for conference / training room set ups.

• Perform other duties as assigned.

• Process Facilities Management tickets through Service Now.

• Ensure conference and meeting rooms are in working order.

• Act as Point of Contact for Sanitation and Security groups.

• Professionalism is a must.

• Client facing communication experience.

• Assist with equipment connectivity and escalate AV issues to local IT team.

• May provide 24/7 on call support to receive emergency calls and dispatch services as needed.

• Confirm that security cameras are working properly, and escalate issues as needed.

• Coordinate pick up of recycled cardboard.

• Assist with concierge duties such as maintaining and checking the kiosk and issuing visitor badges.

• Assist with the distribution of new OSHA signage.

• Set up events coordinate with engineer for setup and transport of event materials.

QUALIFICATIONS (Education, Experience, and Certifications)

• Minimum 4-6 years building services related experience

• High School diploma or equivalent is required.

• Knowledge of CAD design required.

• Office 365 skills required (PowerPoint, Excel, Word, SharePoint)

• Trac and Service Now experience helpful.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.