PRINCIPAL JOB DUTIES AND RESPONSIBILITIES BUT NOT LIMITED TO:
Candidate must have the proven ability to work without direct day to day supervision to orchestrate the efforts of vendors for assigned sites and support the team to ensure client will receive a first class customer experience.
The position requires a clear communicator, both verbal and written, who is organized with effective time management skills, demonstrates a willingness to learn and adapt, and who upholds the highest standards of behavior, collaborative manner and work ethic.
Collaborative supporter and a member of the Operations Team with the objective to provide world class operational service delivery to the client's portfolio and customers.
This position reports on site daily at our campus to meet with vendors and key client contacts, and gather inspection data to ensure quality of service delivery.
Due to on-site nature of this role, candidate will occasionally be asked to perform various activities such as neatening conference rooms, safety stewardship, etc. as needed to support the site.
Orchestrate the efforts of third-party contractors/vendors to engage in operating and maintaining the property. Communicate KPI and SLA requirements to them in a timely way and partner with them to identify service delivery improvements and savings.
Manage third-party contractors/vendors with respect to work order completion. Monitor vendor progress on work order completion and ensure customer validation and vendor invoices are delivered in a timely manner.
Oversee daily work order review and follow up on work orders to ensure impeccable work order performance and superior customer experience.
Schedule and manage vendor performance of all Preventative and Recurring Maintenance activities for assigned properties.
Assist the Operations Manager in meeting or exceeding Site KPIs; Monitor SLAs monthly to identify potential off track areas and plan corrective actions accordingly.
Recommend continuous quality improvement practices.
Provide quality analysis of customer feedback on an ongoing basis. Develop effective response plans and implement per the plan.
Demonstrate strong collaboration and teamwork with account wide Operations & Facilities team and proactively share and apply all learning, successes and best practices.
Support the JLL commitment for budget variance and target cost savings. Support variance reporting and reforecast to meet the monthly reporting calendar dates. Review current operating programs and budgets to assure we are maximizing efficiencies.
Cultivate and maintain a positive working relationship with client representatives and service providers at each assigned property. Provide accurate and prompt assistance to all customer inquiries and requests with a commitment to maintain a spirit of hospitality.
Continuous improvement of the work planning process through the review and use of maintenance metrics, analysis of work order flow, project demands and expectations.
EDUCATION AND EXPERIENCE:
KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to perform all work using the proper personnel protective equipment (PPE).In strict accordance, ability to perform all applicable safety policies, procedures, and practices. Demonstrate aptitude for and/or have practical experience with computer applications, including Word and Excel.
POTENTIAL PHYSICAL WORK ABILITIES AND REQUIREMENTS:
Work Experience At least two years working in engineering/facilities.
Job experience Electrical/Mechanical/Plumbing aptitude required
Special knowledge and skills
Associate Degree or Technical School equivalent preferred.
JLL Is an Equal Opportunity Employer
JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran's status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at https://jll2.sharepoint.com/CorporatePolicies/HR%20Policies/Equal%20Employment%20Opportunity%20and%20Affirmative%20Action.pdf.
If you have questions about careers at JLL or are disabled and require further assistance in applying for a position, please contact us at email@example.com
Jones Lange Lasalle Inc.