Facilities Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The Facilities Manager (FM) is responsible for managing all aspects of facilities service as detailed in the scope of works section of the contract and will report to the Senior Facilities Manager or Regional FM. In this capacity, the jobholder will be the person responsible for the service delivery at specified locations, which will be measured by contractual KPIs or SLAs. The role will have functional accountability for an assigned sector of the Client Sites and the jobholder is responsible for all aspects of client and tenant satisfaction.

The FM is responsible for working directly with the local client to ensure a thorough understanding of their objectives and the implementation of acceptable property-specific operating strategies that achieve these required standards. Once developed the FM must oversee the implementation of all approved initiatives and programs, by managing and coordinating the efforts of the FM team (e.g. direct reports, service providers, contractors, and building employees) to achieve the goals. The FM is responsible for representing Jones Lang LaSalle in the local and regional business and real estate community in order to promote Jones Lang LaSalle's reputation and capabilities to prospective tenants and clients.

What this job involves

• Communication with Site Leadership team (Country Manager, HR, Finance Legal, IT etc.).

• Preparation and distribution of Quarterly / Annual Business Review (QBR / ABR) information to client's satisfaction.

• Procurement of goods and services for client's buildings utilizing Jones Lang LaSalle sourcing teams.

• Hold regular meetings with Landlord, ensuring that terms of lease are being provided to client- e.g. external maintenance, central plant management.

• Space evaluation and planning, updating of floor plans using clients architect partners

• Responsibility for meeting KPI's and SLA's defined within the contract.

• Project Management during built-out phases, liaising with architects/landlords, organizing work schedules, etc.

• Coach and guide all project teams (sub-contractors, maintenance engineers and commissioning engineers) throughout full project lifecycles

• Site Inspections(with other members of Facility Team:

• Daily cleaning

• Heating, ventilation, air conditioning

• Landscaping (when present)

• Ensure that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of under-performance issues.

• Establish and operate the information systems necessary for effective scheduling and recording of contract work.

• Processing and controlling of invoices and work orders, opening and monitoring budgets in the financial system (Oracle), preparing and updating forecasts.

• Oversee and follow up on all technical maintenance for installations (AC/heating/fire extinguishing system, electrical installations etc.).

• Negotiate, renegotiate and maintain contracts with vendors.

• Planning and budgeting of internal fit out works and technical installations.

• Purchasing of furniture, organization of internal departmental office/space moves.

• Manage a team of receptionists and an Office Services Coordinator/ Building Operations Coordinator, including allocating resource, delegating workload, ensuring adherence to best practices etc. (roles not present on every site).

• General administration of department, (holidays, training, performance reviews etc.).

• Updating and maintaining official safety documents, liaise with government authorities.

• Organization of fire evacuation and first aid training for employees.

• Point of Contact for security/alarm responding

• Deputise / provide cover for Office Services Coordinator / Building Operations Coordinator when appropriate.

• All additional duties commensurate to the level of the role

Every day is different, and in all these activities, we'd encourage you to show your ingenuity.

Sounds like you? To apply you need to have:

• Ideally 6 years + experience in Facilities Management role within a large commercial organization.

• Experience of owning facilities contracts and supplier/ contractor management.

• Quality Assurance knowledge and experience desirable.

• Fluency in local language and English essential.

• Customer focused

• Assertive

• Possess cultural awareness and sensitivity

• Decision making / complex problem solving:

• Proactively gathers information from appropriate sources

• Probes/considers all of the facts

• Considers other perspectives

• Refers to long term plans and goals, draws sound inferences

• Prioritizes key factors

• Acts decisively, promptly and confidently

• Able to operate with limited guidance

• Excellent verbal & written communication

• Strong communication skills, leadership, teamwork, analysis, judgment and customer focus.

• Planning and organizing:

• Able to evaluate priorities and re-juggle as appropriate

• Able to resolve conflict and communicate intentions clearly

• Deliver on time and with high quality results

• A self-starter who possesses intellectual curiosity.

• A proven team player at ease with sleeves rolled up approach.

• Spreadsheets and word processing

• High level of IT literacy

Location:

On-site -Arlington, VA

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.