Facilities Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job Responsibilities

• Matrix manages both technical and administrative staff

• Responsible for the performance and morale of all resources deployed for FM scope in the assigned facilities

• Collaborate with supply chain team on opportunities to define scope, coordinate supplier walk-through, and manage supplier performance at property level

• Responsible to represent JLL and to portray partnership management in the areas of service, performance, compliance, ethics, people and relationship management for the assigned sites.

• SPOC for all JLL HR related matters for the JLL FM team assigned

• Maintain regular contact with HR for people management, Learning & Development programs and leave planning

• Documentation of HR activity as per JLL HR and WorkDay guidelines

• With supply chain identify opportunities to deliver differentiated value through quality, innovation, or cost improvements. Work in conjunction with central supply chain programs and account specific programs to support client specific needs. Participate in the Experience Clean Supplier Partnership program, including meeting governance requirements and scorecard review for responsible sites.

• Client service and experience focus in collaboration with Account Director;

• Understand JLL contractual scope thoroughly and ensures all contractual commitments are fulfilled at all times

• Focus on Client & End User Human Experience and brings in JLL Experience concepts to the assigned sites

• Demonstrates continuous improvement on all key measurables

• Responsible establishing annual budget and tracking expenses against budget periodically as specified by Client process.

• Financial reporting for client

• Responsible for commercial goals of price and value for FM Operations for the client site(s) assigned

Ensuring Exceptional Service

• Implement innovative programs, processes and procedures that reduce short- and long-term operating costs and increase productivity

• Manage all assigned facilities to achieve KPI performance targets, monitor SLA's to identify potential challenges and plan corrective actions/best practices accordingly

• Implement site-level innovative programs, processes and procedures that reduce short- and long-term operating costs and increase productivity. encourage team to be innovative in client service / problem solving

• Lead in participation of local JLL and Account innovation programs. Redeploy innovations learnt from other account teams. Demonstrate to Client JLL innovation effort.

• Plays an important role with dual responsibilities for communication and reporting

• Follows JLL reporting protocols for all commercial, costing and billing for the FM contract

• Manages all Client service-related reports / communication

Qualifications

• Business acumen including financial planning and analysis. Must be able to manage within budget and time constraints

• Strong interpersonal and supervisory skills

• Strong analytical, organization and presentation skills

• 5+ years facility management experience with corporate or third-party service provider

• BS or equivalent work experience in Facilities Management

• Exceptional customer service skills and professionalism with a passion for hospitality

• Ability to manage multiple priorities and deliver results in a fast-paced environment

• Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service

• Ability to work independently - strong prioritization and time management skills

• Ability to work with diverse teams - lead and/or follow; respectful, cooperative, accountable

• Excellent verbal and written communication skills with the ability to communicate professionally

• Excellent organizational skills and process management

• Ability to adapt to new devices, technology, and applications

• Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook)

Estimated compensation for this position is:

105,000.00 - 120,000.00 USD per year

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

On-site -San Leandro, CA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.