Facilities Management Coordinator

Zurich NA Schaumburg , IL 60196

Posted 2 months ago

Zurich North America is currently looking for a Facilities Management Coordinator to join our Facilities team out of our North America Headquarters in Schaumburg, IL. This person will also travel to our Downtown Chicago office one day per week.

The Facilities Coordinator will provide expert customer service, customer engagement, providing direction and support to the daily facility operations.

Key Accountabilities:

  • Act as single point of contact/key interface for customers (local stakeholders and building occupants) for all internal and external FM and where applicable Document Logistic services.

  • Manage all issues arising, resolving wherever possible and escalating where necessary with a positive approach.

  • Oversee and manage the work order systems for the local Facilities In Box and the Property Management/Landlord. Ensuring proper acknowledgment and follow up are adhered to.

  • Maintain positive customer relationships by meeting regularly with customers even when no specific initiative is underway.

  • Provide outstanding customer service to building occupants and stakeholders; champion enhancement of customer experience.

  • Monitor on site delivery of service by suppliers, working closely with Supplier Management to provide appropriate feedback.

  • Direct and mentor contingent employee relationships for Reception and Mailroom activities to ensure seamless daily FM operations.

  • Provide regular reports to Regional FM & Operations Manager as directed for daily operations and issues or incidents.

  • Monitor the effectiveness of procedures, processes and systems.

  • Partners with Zurich and buildings Security teams in monitoring and addressing and/or escalating inappropriate behaviors, concerns and breaches of rules, processes and polices in our suite and the building.

  • Participates actively with Business Continuity and Health, Safety & Environmental to conduct site inspections and daily walk through - reporting and/or escalate any issues or concerns from an HS&E perspective.

  • Provide information on building occupancy/use of space and updates to IT systems as required. Validate the accuracy of local data.

  • Provides support and oversight to MACs (moves/adds/changes) from both a daily and Real Estate project perspective.

  • Interface with Performance and Compliance and Real Estate on rent allocations and related allocations.

  • Ensure all site specific FM invoices are paid, tracked and documented following outlined process and procedures.

  • Manage all delegated budget responsibilities.

  • Analyze, direct, and report on all cost containment opportunities related to support services (invoicing, mail, supply/furniture ordering, space allocations, facility management, etc.).

Basic Qualifications:

  • Bachelors Degree and 5 or more years of experience in the Facilities Management area OR
  • High School Diploma or Equivalent and 7 or more years of experience in the Facilities Management area AND
  • Experience in space planning, project management and operations management

Preferred Qualifications:

  • Bachelor's Degree with 5 or more years of facility day to day operations

  • Excellent customer service

  • Strong verbal and written communication skills

  • Strong Microsoft Office skills

  • Ability to interact with multiple levels of management

  • Demonstrate follow thru skills

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Schaumburg

Remote Working: No

Schedule: Full Time

Linkedin Recruiter Tag: #LI-MG1

Nearest Major Market: Chicago

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Facilities Management Coordinator

Zurich NA