Facilities Management Coordinator

Zurich NA Schaumburg , IL 60196

Posted 2 months ago

Zurich North America is currently looking for a Facilities Management Coordinator to join our Facilities team out of our North America Headquarters in Schaumburg, IL. This person will also travel to our Downtown Chicago office one day per week.

The Facilities Coordinator will provide expert customer service, customer engagement, providing direction and support to the daily facility operations.

Key Accountabilities:

  • Act as single point of contact/key interface for customers (local stakeholders and building occupants) for all internal and external FM and where applicable Document Logistic services.

  • Manage all issues arising, resolving wherever possible and escalating where necessary with a positive approach.

  • Oversee and manage the work order systems for the local Facilities In Box and the Property Management/Landlord. Ensuring proper acknowledgment and follow up are adhered to.

  • Maintain positive customer relationships by meeting regularly with customers even when no specific initiative is underway.

  • Provide outstanding customer service to building occupants and stakeholders; champion enhancement of customer experience.

  • Monitor on site delivery of service by suppliers, working closely with Supplier Management to provide appropriate feedback.

  • Direct and mentor contingent employee relationships for Reception and Mailroom activities to ensure seamless daily FM operations.

  • Provide regular reports to Regional FM & Operations Manager as directed for daily operations and issues or incidents.

  • Monitor the effectiveness of procedures, processes and systems.

  • Partners with Zurich and buildings Security teams in monitoring and addressing and/or escalating inappropriate behaviors, concerns and breaches of rules, processes and polices in our suite and the building.

  • Participates actively with Business Continuity and Health, Safety & Environmental to conduct site inspections and daily walk through - reporting and/or escalate any issues or concerns from an HS&E perspective.

  • Provide information on building occupancy/use of space and updates to IT systems as required. Validate the accuracy of local data.

  • Provides support and oversight to MACs (moves/adds/changes) from both a daily and Real Estate project perspective.

  • Interface with Performance and Compliance and Real Estate on rent allocations and related allocations.

  • Ensure all site specific FM invoices are paid, tracked and documented following outlined process and procedures.

  • Manage all delegated budget responsibilities.

  • Analyze, direct, and report on all cost containment opportunities related to support services (invoicing, mail, supply/furniture ordering, space allocations, facility management, etc.).

Basic Qualifications:

  • Bachelors Degree and 5 or more years of experience in the Facilities Management area OR
  • High School Diploma or Equivalent and 7 or more years of experience in the Facilities Management area AND
  • Experience in space planning, project management and operations management

Preferred Qualifications:

  • Bachelor's Degree with 5 or more years of facility day to day operations

  • Excellent customer service

  • Strong verbal and written communication skills

  • Strong Microsoft Office skills

  • Ability to interact with multiple levels of management

  • Demonstrate follow thru skills

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Schaumburg

Remote Working: No

Schedule: Full Time

Linkedin Recruiter Tag: #LI-MG1

Nearest Major Market: Chicago

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Facilities Manager

Cushman & Wakefield Inc

Posted 4 weeks ago

VIEW JOBS 12/24/2021 12:00:00 AM 2022-03-24T00:00 Job Title Facilities Manager Job Description Summary Cushman & Wakefield is always looking for great talent to join our team. We are currently building our talent pipeline for future business wins. Please view and apply if you are interested in learning more about this potential opportunity and any others we expect to have open shortly. The purpose of this position is to provide leadership and management for the facilities organization at a specific location, set of buildings, or campus environment. The Facilities Manager is charged with the day-to-day implementation of policies, procedures, programs and workplace services delivery that provides a well-managed and well-maintained building. An emphasis of this role is placed on a positive response to the concerns and needs of the tenants, environmental health and safety, and quality programs, in coordination with the client's goals and objectives. This position coordinates the activities, financials, vendors and manpower required for current and future needs of the building and operations. Job Description ESSENTIAL FUNCTIONS AND RESPONSIBILITIES * Ensure the day-to-day operations of the facility(ies) or campus, including custodial, life-safety, engineering, site services, and general maintenance, are implemented and carried out in a manner consistent with C&W policies and client directives * Manage all contracts to ensure they are reviewed on a regular basis and are bid out as required; verify that invoices match contract pricing * Supervise all maintenance programs relating to the interior and exterior conditions and appearance of the properties * Respond positively and promptly to requests from building tenants and occupants. Oversee the implementation of ongoing contract programs to constantly assess tenant and occupant needs and to ensure problems are being solved promptly to the mutual benefit of the tenant, client, and the properties in accordance with contract scope and Service Level Agreements (SLA's) * Ensure that all site-specific documentation and reports are completed accurately and on time, including (and as applicable): Property Information Book, Site Operating Manual, Emergency Procedures Manual, IIPP Manual, Local Code Compliance Log, ADA Compliance Log, OSHA Log, Safety Meeting Log, Elevator Logs, Janitorial Log, Purchase Order Log, Vendor Certificates of Insurance, As-built Drawings, IIPP Manual, Paid Invoices File, General Files, Contract Files, Annual Property Conditions and Year-end Performance Report, and other reports and documentation, as required * Prepare, review, and give initial approval and as needed all budgets, financial reports (monthly and quarterly), contracts, expenditures and purchase orders related to the facility(ies) or complex. * Coordinate the preparation and publication of the annual budget, quarterly reforecast, and business plans * Assist in the development of capital budgets for the property. This includes contributions towards a five-year plan of maintenance, facility improvement, and cost reduction initiatives * Collect, analyze and report statistical data as may be required to provide accurate and current assessment of facility management objectives * Hire, train and motivate facility personnel. Maintain positive staff relations. Conduct or approve performance evaluations for staff * Thoroughly familiar with the management contract and all requirements contained therein * Monitor and ensure that tenants and vendors comply with insurance requirements and coordinate all claims, as required KEY COMPETENCIES 1. Communication Proficiency (oral and written) 2. Technical Proficiency 3. Problem Solving/Analysis 4. Leadership 5. Teamwork Orientation 6. Relationship Management 7. Financial Management IMPORTANT EDUCATION * Bachelors degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration required IMPORTANT EXPERIENCE * A minimum of 5-7 years of commercial high-rise, campus environment, and/or property portfolio management experience required * Experience in leasing, construction, engineering and all facets of property operation and building management preferred * Experience with critical system environments desired * Experience in the development and implementation of programs to drive out cost inefficiencies preferred * CMMS/Work Order Management experience preferred ADDITIONAL ELIGIBILITY QUALIFICATIONS * Certified Facility Manager (CFM), International Facilities Management Association (IFMA), Building Owners and Managers Association (BOMA) industry certifications recommended; other Engineering, Business or technical training or certifications preferred * Ability to read and understand construction specifications and blueprints * Proficient in understanding management agreements and contract language * Excellent computer and systems knowledge: Strong literacy in Microsoft Office Suite (MS Word, Excel and PowerPoint) * Strong discipline of financial management including financial tracking, budgeting and forecasting * Knowledge of Financial Systems (Yardi a plus) * Skilled in Building Management Systems maintenance and monitoring WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 50-75% of the time; and extend hands and arms in any direction. AAP/EEO STATEMENT C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated. OTHER DUTIES This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location. Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law. Cushman & Wakefield Inc Schaumburg IL

Facilities Management Coordinator

Zurich NA