Facilities Maintenance Manager

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The City of Norfolk's Department of General Services is currently seeking qualified candidates with proven experience in delivering exceptional leadership and management skills for the position of Facilities Maintenance Manager.

General Services Facilities Maintenance Division (FM) is responsible for the repair and maintenance of over 250 city government facilities including: City Hall, Public Safety Building (Jail), Norfolk Consolidated Courts Complex, entertainment venues such as the Scope Arena, Chrysler Hall, historic Attucks Theater, the Virginia Zoo; a cruise terminal, all police and fire stations, recreation centers; pools and numerous city office buildings.

The Facilities Maintenance Manager is responsible for managing both an operating budget of ~$27.7 million annually, and a capital improvement budget with an average annual appropriation of ~$15 million. The Division is staffed with 98 employees responsible for carpentry, plumbing, electrical, painting, HVAC, carpentry, elevators, roofing systems, moves and relocations of city employees, finance, and administrative functions. Facilities Maintenance also oversees citywide contracts such as custodial and security guard services.

The successful candidate must have experience managing multiple crafts and various projects simultaneously, while also possessing knowledge of electrical, mechanical, plumbing and/or mechanical systems and OSHA standards. Candidate will be an assertive, organized, creative, hands-on manager with excellent leadership and decision-making skills. Following are examples of the type of key responsibilities, assignments and tasks expected of the Facilities Maintenance Manager:

• Create a Strategic Plan which establishes a clear vision for the Facilities Maintenance Division; define strategic priorities, goals and key performance indicators for services and project completion that take into consideration best management practices, enhanced customer service, energy efficiency and cost effectiveness.

• Manage FM operations and maintenance activities by providing leadership and guidance to internal staff and outside contractors who are tasked with performing renovations, preventative maintenance services, repairs, and new system installations in the areas of plumbing, electrical, HVAC, carpentry, painting, general maintenance etc., in addition to moves and relocations of city employees.

• Oversee the management of citywide contracts such as janitorial, security, pest control, mail/reprographic, window washing and fire-extinguisher inspection services; build strong working relationship with outside contractors.

• Collaborate with internal employees and outside contractors to assess and document infrastructure conditions for future projects.

• Build strong working relationships with a high level of customer interaction and outstanding customer service by providing timely follow-up and responses to facility maintenance issues, concerns, and requests for information; invite and use customer input to plan projects.

• Manage financial operations by developing, evaluating, and monitoring annual operating and capital budgets, conduct and oversee various financial analysis and supervise the Business Unit functions.

• Develop project plans, identify resources required to accomplish goals, monitor the progress of projects, prepare reports and presentations for various stakeholder audiences.

• Ensure city facilities meet, and staff adhere to various environmental, health and safety standards in addition to legal/regulatory requirements.

Education/Experience Required:

• 5+ years of Facilities Maintenance Management experience with technical expertise.

• Bachelor's degree or equivalent knowledge in Facilities Management, Engineering, Business Administration or a related field.

Skills & Knowledge:

• Strong understanding of mechanical, electrical, plumbing and HVAC systems, including the ability to interpret blueprints and schematics.

• Effective leadership and team management abilities. Skills in project management, budgeting, and strategic planning.

• Commitment to providing great customer service to internal employees and the public.

• Excellent verbal and written communication skills to include the ability to communicate effectively with internal and external customers.

• Experience working within or closely with local government agencies or similar public sector entities is highly desirable.

Preferred License(s) and/or Certification(s):

• Plumbing, Electrical, HVAC, and/or Mechanical certification(s) preferred.

Work Schedule:

Monday - Friday; 8:00 AM - 5:00 PM; Occasional overtime and weekend work may be required.