Facilities Help Desk

Responsibilities:

• Manage incoming Marketing related calls in a Contact Center environment

• Navigate Blue Cube, Floor Plans, Planograms, and other Marketing materials while researching problems

• Identify pricing implementation and product assignment problems, recommend solutions, and communicate the course of action to appropriate areas within the Organization

• Stays apprised of all Marketing and Advertising initiatives

• Tracks known issues to attempt one call resolutions with callers

• Identifies deficiencies in department policies, procedures, systems, and practices; Recommends solutions accordingly

• Provides support to Operations and Marketing via reporting and analysis

• Navigate IDS, ServiceNow, Inform.net, and other Maintenance materials.

• Create work orders for maintenance technicians, managers, and store personnel.

• Log relevant cases and tech support to the Help Desk

• Dispatches car wash and safe work orders to appropriate vendors.

• Responds to emails from other departments and outside contractors and vendors.

• Investigates store fuel tank issues and clears alarms by running tank line tests.

• Provides support to other departments within Speedway for maintenance related issues.

• Completes other duties, including special projects, as assigned by Supervisor. • Possibility of working evening, nights, weekends, and holidays (via a set schedule)

Education Requirements:

• High School Diploma or GED Experience with Word, Excel, and other MS Office suite applications

Required Skills:

• Excellent communication skills and the ability to research and resolve issues

• Solid understanding of basic computer functions

• Ability to multi-task

• Ability to conduct and complete Company business in a professional and ethical manner