Facilities Coordinator

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Facilities Coordinator

Req ID#: 386375

Las Vegas, Nevada, United States of America

Job Description:

About Us

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

• Winner of Comparably' s Award for Best Global Culture for the past 3 years

• Gold Stevie Award Winner for Great Employers

• Winner of The Business Intelligence Group's 2024 Best Place to Work award

• Military Spouse Friendly Employer

• Rated by Comparably among the Top 100 highest-rated Companies for Diversity

Read more about our culture: Foundever Stories.

Job Summary

Summary of Responsibilities

• The Facilities Coordinator shall be primarily responsible in performing below essential functions:

• Responsible for coordinating day to day general cleaning and orderliness of the site.

• Responsible for coordinating vending machine service and service/repairs of other facility equipment & facility critical equipment.

• Performs general maintenance work (civil, painting, electrical, mechanical & plumbing).

• Performs emergency maintenance/repair

• Knows how to read/translate/interpret plans (electrical, electronics, mechanical, plumbing, as-built, architectural)

• Assist with major project renovations and coordination with building personnel and other departments

• May provide direction or assistance with building admin / landlord.

• Monitors site utilities and provides control, analysis, and assist in forecasts of consumption based on budget.

• Monitors compliance of preventive & corrective maintenance, as well as condition of equipment and other systems within the building

• Initiates meetings with PMO, vendors, and stakeholders to ensure 100% uptime of lessor, Landlord and Sitel owned equipment

• Abreast on site equipment maintenance history to provide technical assistance to contractors, engineers and Facilities leads/stakeholders

• Reviews and recommends possible improvement

• Works in accordance with general safety principles.

• Ensures compliance with 5S Standards

• Back up during absence of supervisor.

• Ensures, Monitors and Implements the sustaining of the Sitel site standards

• Plans, develops and coordinates new ideas/projects with the supervisor/manager.

• Ensures records are maintained & updated regularly & consistently

• Ensures the efficiency of the following administrative duties:

• Lockers & Pedestal, site cabinetry maintenance, monitoring and issuance

• Management of housekeeping personnel

• Review & maintains tracker of billable & account payables

Handling of the following:

• Events assistance

• Provides assistance & guidance to health & safety requirements as well as 5S standards

• Assisting with the preparation of logistics/details of special events & client visits

• Client visit assistance

• Assists to ensure site readiness (overall cleanliness, organization and orderliness)

• Pantry, Restroom, Office Supplies, Facilities Supplies for repair & maintenance

• Maintenance, tracking, inventory, stocking, releasing of supplies

• Ensures that there is ample and sufficient (safety) stock of supplies.

• Perform other duties as assigned.

Primary Job Responsibilities

Position Qualifications

• Possess Strong Emergency Responsiveness

• Possess strong critical thinking

• Possess strong pro-activeness with communications and action

• Possess knowledge in troubleshooting/problem-solving skills on the various facilities equipment, critical or not critical

• Possess basic computer skills (Word, Excel, PowerPoint, etc.)

• Possess well developed communication and presentation skills

• Must possess maturity as this person requires dealing with a diverse group of people & stakeholders

• Can work independently.

• Able to function and comply with different work shift assignments & site mobility

• Possess patience, courtesy & discipline

• Possess assertiveness, is detail & process oriented

• Must be in excellent physical condition

Experience Target:

• Must have at least 2 years relevant experience.

• Experience with high volume administrative / production environments

• Thorough knowledge of functional area and department processes

• Experience with stakeholder communication is a plus

• Experience with multiple facilities or related industries is a plus

• Experience with BPO setup is a plus

Education: (if beyond High School or equivalent):

• Preferred A degree in Engineering, Architecture or Property Management or

• Or at least with National Certificate (Electrical, Mechanical, Plumbing, HRM, Civil, Electronics). Licensed is a plus.

Pre-employment Requirements:

Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Skills/Knowledge/Abilities

Education

Experience Target

Specialized Certifications