USM, a wholly owned subsidiary of EMCOR Group, Inc., is a leading provider of essential facilities maintenance services, including interior and exterior services and electrical, mechanical and plumbing services, to national and regional commercial customers that maintain multi-site portfolios across wide geographic areas. With its highly developed proprietary network of over 11,000 service partners, USM delivers consistent facilities maintenance services across a nationwide footprint for approximately 150 customers in over 80,000 locations in all 50 states, Puerto Rico, and Canada.
Job Title: Facilities Coordinator - Interior Services
The Facilities Coordinator is a key contributor in the execution of USM's customer commitments. This position is responsible for managing a customer's book of business with USM.
Responsibilities include developing and maintaining supplier relationships and communications, creating appropriate work orders, managing issues for both suppliers and customers, and overall ensuring customer satisfaction with both suppliers and customers. This position works in partnership with the Service Delivery team, as well as other teams in the organization to ensure all service-related issues are addressed in a timely manner based on the requirements of the customers and suppliers. There is a significant responsibility directly impacting business profitability.
Essential Duties and Responsibilities:
Manages supplier's book of business by creating appropriate work orders or issues for both suppliers and customers using USM's work order system.
Analyzes and assesses supplier compliance and success rate within USM standards and policies by generating reports out of the work order management system. Utilize supplier score card to coach suppliers on how to increase supplier success
Develops and maintains supplier relationships and communications. Ensures USM's
commitment to suppliers and customers are being met.
Manages recurring services and their status' as well as all additional customer requests (leveraged work and on demand services).
Any other duties as requested by management.
Bachelors degree from an accredited college or university or equivalent in education and work experience.
Minimum 2-3 years experience working in a high volume, fast-paced customer service role.
Microsoft Excel & Word. Customer Relationship Management (CRM) experience managing facility service, or similar, work orders.
Experience in floor care, landscaping/snow removal, building repair and maintenance, or the trades (HVAC, Floor Care, Electrical, Plumbing, and /or Roofing).
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled