About JLL -
We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!
Manage all customer inquiries and issues tactfully and confidently
Conduct daily site walk checklist to ensure flawless execution, look out for defects and remediate any dangerous conditions immediately
Ensure meeting rooms and collaboration spaces are in 'ready-to-use' condition whenever unoccupied
Ensure office equipment is in good working condition. Otherwise, rectify immediately
Liaise and work collaboratively with colleagues (FM, Engineering, Project Mgmt.) and vendors to support the functionality of the workspace
Ensure services are delivered within SLA's and compliant with applicable laws, rules, and regulations
Consolidate all customer issues and generate monthly report
Customer Service & Communications
Start the day with greeting customers, using customer name
Visibly engaged and well known in the workplace; spends a minimum of four hours per day walking the site
To be attuned with customer, build meaningful relationships with stakeholders across all levels, carrying a hospitality calling card as appropriate
Share communications collaterals with the JLL team
Receives and responds to all requests (verbal, email) or issues within one day of receipt, including a personal follow up to ensure questions / requests are answered. Urgent issues / emails to be prioritized first
Perform / stock pantry and supplies as needed
Administer workplace policies (clean desk, appropriate use of space, etc.)
Additional duties as assigned by Workplace / Facility Manager
Bachelor's degree or equivalent
3 - 5 years prior experience in hospitality, tourism, events operations property management, or related profession
Confident, friendly & engaging
Customer focused mentality with a passion for hospitality
Excellent verbal and written communication skills, ability to communicate professionally at all levels
Meticulous with strong organizational and time management skills
Strong interpersonal skills and highly collaborative
Proficiency with Microsoft Office (Excel, Word, PowerPoint, Visio, and Outlook)
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can't wait to see where your ambitions take you at JLL. Apply today!
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at AccomodationRequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Jones Lange Lasalle Inc.