Facilities Care Specialist

$19 - $20 biweekly

DC Bouldering Project

Job Description: Facilities Care Specialist

Hours: Vary, Non-Exempt

Reports to: Facilities Manager/Coordinator

Compensation: Hourly

Bouldering Project's mission is to foster meaningful human connection with the most inspiring and inclusive climbing, movement, and community spaces. We care deeply about humans.

We're driven by the pursuit of better. We create joyful places and pathways for climbing, fitness, yoga, and social experiences that inspire people to challenge themselves and engage in a lifestyle centered around health, friendship, and purpose.

Facilities Care Specialist

Facilities Care Specialists are responsible for maintaining a clean, safe, and presentable facility at the DC Bouldering Project. Facilities Care Specialist employees are an integral part of the in-house management and maintenance of the built environment at each local facility and are primarily responsible for the cleanliness of the facility. These staff members have a direct impact on the experience of every individual that walks through the door, from a first impression of the space to a lasting experience, these staff help to create a welcoming and healthy environment.

General Responsibilities

CLEANING AND FACILITY MAINTENANCE

● Works with the maintenance team and other staff to perform regular cleaning duties including but not limited to vacuuming climbing mats, mopping concrete floors, dusting required areas, regular cleaning of restroom areas, cleaning and sanitizing fitness equipment, and ensuring that all custodial related assignments are completed as assigned by the Facilities Manager

● Maintains a clean, organized, and presentable facility and retail area for members and guests

● Maintains and cleans facility grounds and building as needed

●Performs regular bathroom and facility walkthroughs, immediately remedying instances in need of attention

● Follows opening and closing cleaning and facility procedures

● Performs basic maintenance tasks as needed

● Other duties as assigned

CUSTOMER SERVICE

● Actively responds to customer needs, membership and event questions, inquiries, and feedback

● Provide customers with product, membership, and event information as needed

● Engages with customers, providing assistance with climbing, orientation, and facility offerings

● Processes purchases, membership, service and return transactions at the register in alignment with BP customer service goals.

FACILITY SAFETY AND INCIDENT RESPONSE

● Ensures the safety of staff and customers via regular safety walkthroughs

● Responds to accidents and incidents following the Safety Manual and Protocol

● Administers first aid in accordance with Safety Manual and BP Protocol

● Documents incidents through incident report log

Working Conditions

Many duties require the availability to work a flexible schedule based on business needs and events, including evenings and weekends.

ADDITIONAL BENEFITS

● All DC Bouldering Project employees receive a free membership at DC Bouldering Project for themselves and a significant other

● Discount on DC Bouldering Project pro-shop products

● Industry discounts available for select companies and products

● Health Insurance available for full-time employees (defined at 32+ hours/week)

WORKING CONDITIONS

Many duties require the availability to work a flexible schedule based on business needs and events, including possible evenings and weekends. Duties often occur before and after regular business hours.

HIRING PROCESS

Please email a cover letter and resume to Christopher.martinez@boulderingproject.com. Application window will close Monday July 8th, 2024, Applicants can expect an in-person and/or phone interview with the Facilities Manager. If we have a high volume of applicants, the interview process could extend until the position available is filled.

Bouldering Project strives to embody equal opportunity in our workplaces. We believe that different perspectives and identities strengthen our communities and unlock our potential.