Serves as the single point of contact to Store Operations (RVPs/DPRs/DMs) for the Property Division, primarily related to StoreCare issues for store care and building/equipment/property care. Provides proactive management and issue resolution for all facilities related functions. Supports the execution of all programs, at the Regional level, that are implemented by the Property Division. Single- source StoreCare manager for complete building, equipment, and property care, including but not limited to full budgetary responsibility for anything with depreciative value and asset life cycle analysis, as well as reactive and proactive scheduling and coordination.
Builds and maintains a collaborative relationship with store operations in assigned Region including Region support partners, Area partners, District partners, and Store team. Serves as single point of contact for Regional store operations pertaining to store care management of all company owned/leased facilities (including, but not limited to stores, vacant buildings, idle properties, and other healthcare assets.)
Responsible for mentoring, education, communication and collaborating with Store Operations regarding all StoreCare programs and services. Responsible for communicating to Regional leadership new StoreCare programs or changes in existing programs and any out-sourced service providers. Including but not limited to: Statement of Work, store tier levels, service frequency, program expectations, vendor information, and escalation processes.
Accountable for monitoring and overseeing, at the Regional levels, and out-sourced service providers, as well as any vendors providing services to the program.
Owns all asset management responsibilities for a designated Market. Manages properties, works with landlords, municipalities, exercises expense control, performs regular site visits and audits. Responsible for maintaining the highest level of interior and exterior asset management standards.
Ensures the Regions(s) StoreCare expenditures, including capital, select expenses, and insurance reimbursements meets or exceeds expectations. Responsible for controlling business travel and expenses in accordance to corporate expense policies. Responsible for monthly resolution of issues regarding work order approval and rejection through vendor relations to support a streamlined process for work orders from submittal to payment.
Develops contractor and vendor relationships for corrective and planned StoreCare services to maintain a cost competitive environment while adhering to service level expectations. Maintains partnerships while insuring compliance with current corporate requirements for securing new vendors (For example: W-9, insurance, immigration, union status, etc.) by following Standard Operating Procedures for the Company's Goods Not For Resale policy to achieve approval.
Responsible for providing Region specific information, including but not limited to new store information, Landlord vs Company responsibilities, warranty information, asset tracking, tier requests, emergency priority lists, program specific requests and all required survey information to program/project managers per specified due dates to ensure due diligence in supporting program and initiative efforts.
Supports business continuity by proactively planning for and responding to catastrophic events (e.g. hurricanes, floods, ice storms, tornados, snow storms, earthquakes, etc.) utilizing corporate procedures as noted in Emergency Playbook. Responsible for responding to localized emergencies (e.g. fire, break ins, car vs building etc.) by taking on appropriate partners, updating stakeholders, and insuring a safe and secure environment for all team members and customers.
Acts as liaison between Store Operations and Property Design, Development & Construction team through proactive involvement with acquisitions and remodels and new store openings or store closings. Support efforts to ensure successful turn over in compliance of the New Store Opening best practice and Store Closing best practice.
Support and drive culture of care throughout Region, among peers, in collaborating outside of Division, and suppliers to ensure a cohesive team with consistent message.
Actively participate in Division focused feedback collaboration groups to provide feedback to current programs from a field and store operations perspective. Provides input for continuous improvement for processes and procedures to drive store care to a highly performing proactive/preventative asset management program.
Walgreens, one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise. More than 10 million customers interact with Walgreens each day in communities across America, using the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice. Walgreens operates 8,175 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. Walgreens omnichannel business includes Walgreens.com. Approximately 400 Walgreens stores offer Healthcare Clinic or other provider retail clinic services.
As the neighborhood drugstore and retailer, our goal is to make health and happiness simpler, easier and within reach. And we remain a trusted wellness provider offering convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health. To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment. We offer the chance to work in a truly supportive environment, and be a part of a progressive organization dedicated to the well-being of our customers, team members and the communities we all call home.
Bachelor's Degree and at least 2 years of experience in Facilities Operations management, including property management, construction management and/or engineering systems OR a High School Diploma/ GED and at least 5 years of experience in Facilities Operations management, including property management, construction management and/or engineering systems.
Experience collaborating and functioning within cross-functional teams in a matrixed organization which resulted in influencing behaviors and deliverables for the overall, system-wide benefit of a construction effort.
Experience influencing and impacting the performance of groups, subordinates, peers, exhibit leadership capabilities, lead change and mentor others.
Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates
Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font).
Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).
At least 1 year of experience with cross-functional team leadership.
Willing to travel at least 50% of the time for business purposes (within state and out of state).
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