Facilities Ambassador

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facility Ambassador

8-5 M-F

Chantilly VA

Security Clearance Needed

• TS/SCI with poly

$56,000

The Facility Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication and high touch service within a select portfolio of properties. Under the direction of the Facility Manager,the Facility Ambassador will be expected to increase the level of engagement and partnership between JLL, our service partners and our clients to provide superior service delivery while enhancing their individual personal and professional skills. The role is Client facing and the Facility Ambassador must be able to exhibit exceptional time management and customer service and communication skills.

• Serve as a point of contact for all Client employee inquiries, issues, troubleshooting, complements and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests

• Intuitive service delivery, anticipating needs or concerns and exceeding client expectations

• Builds meaningful lasting relationships with Client employees and guests, carrying a hospitality calling card

• Receives and responds to all requests or issues within established SLA's, including a personal follow up to Client employees to ensure questions / requests are answered.

• Ensure office is adequately stocked with mail supplies

• Stock copy rooms and printing devices with paper, toner supplies and office supplies.

• Service copy machines when needed; respond to paper jams, replace interchangeable parts when necessary.

• Organize and replenish break rooms with coffee supplies. Maintain cleanliness of breakrooms by wiping counters and equipment when needed, daily.

• Walk facility and log work orders for building issues that require attention (torn carpet, damaged ceiling tiles, lights out, etc.)

Qualifications

• Bachelor's degree or equivalent

• Security Clearance Needed

• TS/SCI with poly

• 3 - 5 years prior experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferred

• Proven mailroom experience.

• Exceptional customer service skills with a passion for hospitality

• Ability to manage multiple priorities and deliver results in a fast-paced environment

• Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service

• Ability to work independently - strong prioritization and time management skills

• Excellent verbal and written communication skills with the ability to communicate professionally

• Proficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, Teams, and Outlook)

• Knowledge of Corrigo is a plus

• Knowledge of reprographic equipment operations a plus

Location:

On-site

• Chantilly, VA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.