Oxfam America Job Description
DATE: Feb, 2019
JOB TITLE: Face to Face (F2F) Fundraising Manager
REPORTS TO: Senior F2F Fundraising Manager
DEPARTMENT: Direct Marketing
DIRECT REPORTS: F2F Fundraisers and Team Leaders
STATUS: 1 year fixed term contract, with view of extending to Regular full time position
LOCATION: San Diego
COORDINATES WITH: Direct Marketing, Communications and Engagement, Donor Services, Finance, Human Resources, Information Technology, and Facilities departments; Oxfam International (OI) Regular Giving Manager, external F2F agencies, and direct marketing consultants.
PURPOSE OF POSITION: Develop and manage an effective in-house F2F (canvassing) program to recruit regular (monthly) donors and increase unrestricted revenue through this channel; train, recruit, and manage fundraisers and team leaders; build our newly acquired donor base and help retain new donors at a high standard.
PRIMARY DUTIES AND RESPONSIBILITIES:
Recruit staff, implement training program, and manage overall in-house performance to meet target. Adhere to a code of conduct and guidelines for professional fundraising for Oxfam America and train staff on quality.
Conduct on street training with team leaders and fundraisers; lead from the front by being on the street at least three times per week, monitoring quality of team's work.
Help develop F2F strategy and training materials in collaboration with Senior F2F Manager and National F2F Fundraising Manager.
Collaborate with Donor Services to ensure efficient gift processing and reporting for F2F donations.
Line manage up to 5-10 fundraisers and 2-5 team leaders
Recruit the highest quality of staff and conduct weekly interviews.
Responsible for keeping to expenditure budget and tracking this expenditure.
Responsible for regularly monitoring KPI's - sign up rate, average gift, weekly and monthly volumes of new donors, and attrition rates; managing staff accordingly.
Ensure site bookings are compliant.
Develop strong relationships with staff in other departments to enable the face to face team to feel closely connected to Oxfam's core vision and values.
Ensure smooth running of a face to face operation from an Oxfam regional office.
Ensure complaint levels are kept to a minimum and manage/respond to complaints in a timely and appropriate manner.
EXPECTATIONS FOR THE POSITION:
Bachelor's degree or equivalent combination of education, experience, and training.
Experience and Core Competencies:
Two to five years of face to face fundraising experience, including a minimum of two years as a team leader/manager.
Experience running face to face fundraiser training sessions.
Strong time management and project management skills.
Ability to analyze, interpret and explain results with a focus on driving results.
Excellent written and verbal communication skills.
The ability to influence and empower people to make a difference.
Strong interpersonal skills with confidence, determination, resilience and good team working skills.
Adaptability and a 'can do' approach.
High level of initiative to work independently and with a focus on daily results.
Intermediate to Advanced Microsoft Office skills including Outlook, Word and Excel.
Experience in report writing and a professional approach in HR policy implementation.