Description:Respond directly to customer technical inquiries and concerns relating to the F-16 aircraft and related support equipment. Monitor and perform document resolution and correspondence using the Field Service Report (FSR), Parts Failure Service Difficulties Report (PFSDR), Technical Assistance Request (TAR), and Request For Information (RFI). Support telephone and e-mail queries from internal (LM Aero) and external customers, vendors, and field support personal (to include FSE, AFETS, SPO, and TCG). Interpret various types of engineering drawings and specification data as found in company and government online data bases, legacy manuals and documentation. Use a variety of Air Force drawings, specifications, technical manuals and documentation to assist customers with various structural related anomalies and/or technical order correction/improvements - as required. Coordinate with various LM Aero teams (engineering, quality assurance, technical publications, etc.) and component level vendors when necessary to resolve technical issues and/or isolate component and/or system level problems.
Familiar in the use of computer (Microsoft Office Outlook, Word, Excel, Power Point, Paint, etc.). The ability to travel (domestic and international) upon short notice is required in order to provide F-16 customers with on-site technical assistance in the resolution of unique and/or unusual problems. This task may require travel to vendor locations in order to further support analysis of the reported anomaly.
This position requires aircraft or aviation related knowledge and understanding, outstanding interpersonal skills, communication skills, technical writing skills, and a knowledge of customer protocol. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.
Must be a US Citizen; this position requires a government security clearance. This position is located at a facility that requires special access.
Ability to travel in order to provide expert onsite support when requested by our customer, site managers or program teams.
Familiar with US Air Force maintenance procedures at the organization and intermediate levels.
Familiar with general aviation aircraft maintenance procedures.
Familiar with providing virtual or hands on technical support to resolve complex technical problems.
Experience with Technical writing and providing formal presentations
Must have the ability to work with and support numerous customers from a number of countries and backgrounds using excellent communication skills both oral and written.
Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
As a leading technology innovation company, Lockheed Martin's vast team works with partners around the world to bring proven performance to our customers' toughest challenges. Lockheed Martin has employees based in many states throughout the U.S., and Internationally, with business locations in many nations and territories.
Join us at Lockheed Martin, where we're engineering a better tomorrow.
4 yr and up College