Job Title: Eyewear Center Assistant - Baltimore Drive Wilkes-Barre
Location: Wilkes-Barre, Pennsylvania
Job Category: Patient Support, Nursing and Nursing Support
Work Type: Full time
Department: Eyewear Center Team
Date Posted: 09/09/2021
Job ID: R-18941
Fits, adjusts, repairs, and dispenses eyewear, lenses and related accessories. Orders optical supplies. Meets the qualifications to provide attention, education, and an exceptional patient and customer experience to all Eyewear Center visitors.
Guides patients and customers in choosing eyewear frames.
Knowledgeable of various frame styles and brands.
Informs manager of new products or suggestions for new products.
Contacts patients and customers when order is available and provides a scheduled pick up time.
Follows department process of contacting patients weekly or mailing the patient a letter until contact is made with patient.
Adjusts and dispenses eyewear and lenses to patient and customer's satisfaction.
Provides clear explanation of caring for frames and lenses.
Checks visual acuity for all purchases.
Explains warranty, reminds patients and customers to return to the Eyewear Center if adjustments are needed.
Provides information regarding accessories and care of their lenses.
Receives purchased materials from vendors and verifies charges.
Refers to invoices, after verification of statements, to team coordinator.
Prices new frames.
Examines glasses that need to be repaired and discusses repair options, including any costs of repairs.
Answers telephone in a professional manner, relaying all messages to the appropriate party in a timely fashion.
Explains payment policy to the patient and customer.
Receives cash payments, writes receipts, and fills out any charge sheets.
Manually prepares cash and receipts for daily bank and charge deposits.
Takes the deposit to the pickup area each morning.
Takes mail to mailroom twice a day, more if needed.
Opens mail and packages.
Makes sure payments are processed and lenses and frames are sorted correctly.
Maintains a proper inventory of cases, cleaning supplies, and frames.
Communicates to the senior optician or team coordinator if something is needed regularly.
Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.
We're proud to offer competitive salaries and a comprehensive benefits package that includes:
Medical, prescription drug, vision and dental coverage
Family Support (Fertility and Adoption Support)
Employer contribution to your retirement plan
Tuition assistance (part time and full time roles only)
Generous paid time off packages that allows you to take the time you need to travel, rest, and care for and reconnect with friends and family.
Professional opportunities for growth and advancement
Support and mentorship from a full range of dedicated and experienced nursing leaders
Paid Military Leave
Community Involvement through our Employee Resources Group
May need to cover for outreach clinic in event of PTO or call offs
Customer Service experience, Retail experience -
High School Diploma or Equivalent (GED)- (Required)
Minimum of 1 year-Related work experience (Required)
Our Purpose & Values
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.