Extra Help Customer Service Representative - 6E Step Down

University Of Illinois Medical Center Chicago , IL 60602

Posted 2 weeks ago


Extra Help Customer Service Representative - 6E Step Down (Job ID #109151)



Extra Help


UI Health

Hours Per Week:

flex position; less than 30 hours a week


Extra Help


Customer Service duties.


Receptionist Duties

  • Greets all healthcare staff and internal and external customers.

  • Anticipates and assists needs; verbally acknowledges upon request.

  • Answers telephone (states unit title and name), screens and routes incoming calls to appropriate parties (using the telephone paging system if necessary).

  • Takes messages regarding patient information (lab work, dietary, x-ray etc.) and for unit personnel and routes to appropriate parties

  • Screens and routes all mail to appropriate parties

  • Assists in the operation of medical equipment and facilities maintenance by prompting reporting through proper channels

  • Access and utilizes hospital systems for ordering

  • Retrieves information as requested

  • Enters accommodation code changes after order is written

  • Maintains and updates daily patient assignment sheet/board

  • Organizes and maintains neatness of shelves that store reserve supplies

  • Photocopying when needed

Maintain Patient Charts

  • Respects the confidential nature of hospital charts, medical records and other patient related information

  • Arranges and files chart in correct order, ensures patient label on every paper form in chart and replenishes chart forms as needed

  • Assembles and break downs all patients' charts

  • Checks patient's chart daily for upkeep and security of location

  • Enters patient information as requested

  • Coordinates with nurse when checking charts for completion

  • Compiles patient chart prior to surgery, diagnostic tests, transfer or discharge

  • Provides patient belonging list to RN/NT and reviews daily to ensure completeness

Assists Healthcare Staff and Patients/Significant Others

  • Coordinates and prioritizes unit needs with the charge nurse

  • Directs visitors and confers with staff when necessary

  • Distributes isolation gowns or scrub apparel as required

  • Continuously relays patient/bed status to charge and primary nurse

  • Assists with the admission, transfer and discharge of the patient

  • Completes & routes required forms & communicates necessary information to the patient/significant others

  • Assists with the orientation of personnel to unit procedures

Additional Responsibilities

  • Obtains daily report of patient activity from the ANI or charge nurse at the beginning of the shift

  • Maintains cleanliness and organization of the working and supply areas

  • Cleans all counters and phones daily on shift assigned

  • Communicates daily shift activities with nurses, patient care director and on-coming shift

  • Responsible for implementing manual procedures to be taken in the event of a computer system breakdown and maintaining paper forms.

  • Maintains inventory of assigned staff IP phones; ensures all staff has a phone each shift

  • Performs other duties as assigned


Minimum Acceptable Qualifications Required:
1.High school graduation or equivalent
2.Any combination totaling three (3) years (36 months) from the following categories:

(a) responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience


(b) college coursework which included courses in business administration, communications, public relations or similar area of study as measured by the following conversion table or its proportional equivalent:

  • 30 semester hours equals 1 year (12 months)
  • 60 semester hours equals 2 years (24 months)
  • 90 semester hours equals 3 years (36 months)
  • 120 semester hours equals 4 years (48 months)

Preferred Qualifications:

  • Customer service experience in a hospital setting preferred. Excellent attendance and work history
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative Japanese Interpreter

United Airlines

Posted 3 days ago

VIEW JOBS 4/18/2019 12:00:00 AM 2019-07-17T00:00 Customer Service Representative - Japanese Interpreter Req #: ORD00001735-SR Location: Chicago, IL US Job Category:Customer Service Customer Service Representative Interpreter - Japanese language Help United passengers reach their destinations, with a smile Do you find the idea of working at an airport exciting? Would you love to help people get where they're going? Are you a real problem-solver who can stay focused in any situation? You're the perfect candidate for a role as a part-time Customer Service Representative for United Airlines. As part of our passenger service team, you'll meet people from all over the world, handle a variety of tasks that make every day different and enjoy a real sense of accomplishment when someone walks away saying "United Airlines is great!" Caring for customers * It is vitally important that our Customer Service Representatives make every interaction a positive one. * Whether booking reservations or printing boarding passes, determining alternative flight options or rebooking a reservation, you must be calm, cool and collected. * To be successful, you'll need patience, empathy, the ability to listen and a knack for making informed decisions in sometimes stressful situations. * Caring happens regardless of our customer's disposition or travel challenges. There will be moments where you will be required to remain calm, positive, and caring even when our customers are not. Many routes to success * Most new hires start as a Gate or Ticket Agent, helping passengers check in and board, as well as resolving any issues with travel that arise. * We provide paid training, including 1 week of orientation, 2.5 weeks in the classroom and 1.5 weeks on the job. * With experience, you can explore roles in gate services, ticketing, baggage services, international flights and United Club locations, as well as manager or supervisor roles. * You'll also have the ability to transfer to other locations within our amazing network. The ability to work any schedule or shift is crucial * Since this is a union job based on seniority, you will be assigned your initial schedule to meet our needs at the airport. * You must be available for day and night shifts, weekends and holidays. * You will be required to work mandatory overtime, when necessary. * As you gain seniority, you can trade days with colleagues, pick up extra hours and have more control over your schedule. * Punctuality and reliability are essential—we've got flight schedules to meet! The rewards for royal service * $14.38/hour, with yearly increases (as per the union contract) * $1.00/hour additional for language skill ($15.03/hour) * Medical benefits for part time (20 - 30 hours per week) * Flight privileges: you and your family can fly anywhere in the world on stand-by * Time off: you'll always have two days off in a row and can earn vacation days based on length of service A few additional requirements * High school diploma, GED or equivalent * Minimum of 18 years old * Comfortable working on computers * Physical ability to stand and walk for a four-hour shift, as well lift and handle baggage * Must pass a background check and drug screen * Legally authorized to work in the United States without sponsorship Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT United Airlines Chicago IL

Extra Help Customer Service Representative - 6E Step Down

University Of Illinois Medical Center