Extra Help Customer Service Representative - 6E Step Down

University Of Illinois Medical Center Chicago , IL 60602

Posted 2 weeks ago

Title:

Extra Help Customer Service Representative - 6E Step Down (Job ID #109151)

Department:
6E SD

Category:

Extra Help

Location:

UI Health

Hours Per Week:

flex position; less than 30 hours a week

Shift:

Extra Help

Description:

Customer Service duties.

Duties:

Receptionist Duties

  • Greets all healthcare staff and internal and external customers.

  • Anticipates and assists needs; verbally acknowledges upon request.

  • Answers telephone (states unit title and name), screens and routes incoming calls to appropriate parties (using the telephone paging system if necessary).

  • Takes messages regarding patient information (lab work, dietary, x-ray etc.) and for unit personnel and routes to appropriate parties

  • Screens and routes all mail to appropriate parties

  • Assists in the operation of medical equipment and facilities maintenance by prompting reporting through proper channels

  • Access and utilizes hospital systems for ordering

  • Retrieves information as requested

  • Enters accommodation code changes after order is written

  • Maintains and updates daily patient assignment sheet/board

  • Organizes and maintains neatness of shelves that store reserve supplies

  • Photocopying when needed

Maintain Patient Charts

  • Respects the confidential nature of hospital charts, medical records and other patient related information

  • Arranges and files chart in correct order, ensures patient label on every paper form in chart and replenishes chart forms as needed

  • Assembles and break downs all patients' charts

  • Checks patient's chart daily for upkeep and security of location

  • Enters patient information as requested

  • Coordinates with nurse when checking charts for completion

  • Compiles patient chart prior to surgery, diagnostic tests, transfer or discharge

  • Provides patient belonging list to RN/NT and reviews daily to ensure completeness

Assists Healthcare Staff and Patients/Significant Others

  • Coordinates and prioritizes unit needs with the charge nurse

  • Directs visitors and confers with staff when necessary

  • Distributes isolation gowns or scrub apparel as required

  • Continuously relays patient/bed status to charge and primary nurse

  • Assists with the admission, transfer and discharge of the patient

  • Completes & routes required forms & communicates necessary information to the patient/significant others

  • Assists with the orientation of personnel to unit procedures

Additional Responsibilities

  • Obtains daily report of patient activity from the ANI or charge nurse at the beginning of the shift

  • Maintains cleanliness and organization of the working and supply areas

  • Cleans all counters and phones daily on shift assigned

  • Communicates daily shift activities with nurses, patient care director and on-coming shift

  • Responsible for implementing manual procedures to be taken in the event of a computer system breakdown and maintaining paper forms.

  • Maintains inventory of assigned staff IP phones; ensures all staff has a phone each shift

  • Performs other duties as assigned

Qualifications:

Minimum Acceptable Qualifications Required:
1.High school graduation or equivalent
2.Any combination totaling three (3) years (36 months) from the following categories:

(a) responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience

OR

(b) college coursework which included courses in business administration, communications, public relations or similar area of study as measured by the following conversion table or its proportional equivalent:

  • 30 semester hours equals 1 year (12 months)
  • 60 semester hours equals 2 years (24 months)
  • 90 semester hours equals 3 years (36 months)
  • 120 semester hours equals 4 years (48 months)

Preferred Qualifications:

  • Customer service experience in a hospital setting preferred. Excellent attendance and work history
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Extra Help Customer Service Representative - 6E Step Down

University Of Illinois Medical Center