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External Relations Specialist

Expired Job

Office Of The Secretary Of Defense Arlington , VA 22201

Posted 2 months ago



Under the direction of the Secretary of Defense and the Undersecretary of Defense for Policy (USD(P)), and pursuant to the 2015 National Defense Authorization Act (NDAA), the Defense Prisoner of War/Missing Personnel Office, the Joint POW/MIA Accounting Command, and the Life Sciences Equipment Laboratory were combined in January, 2015, into a single defense agency -- the Defense POW/MIA Accounting Agency (DPAA).

Your typical work assignments may include the following:

Assists in resolving external communications-related issues, concerns, and assistance requests received from POW-MIA constituencies, American active duty service members, the U.S. Congress, the American public, special interest groups, and non-federal entities on DoD POW/MIA policy issues. Assists in ensuring that all such issues are adequately and effectively addressed by DoD and the military services.
Reviews, analyzes and interprets proposed POW/MIA policies and strategies as they relate to external agencies, both government and non-government.
Prepares and drafts written responses to requests for information on the POW/MIA issue from the general public, to include families of missing personnel, key stakeholders, the media, Congress, and concerned citizens.
Prepares, complies with, and maintains comprehensive administrative control of all inquiries, reports, documents, maps, files, papers, databases, records, audiovisual materials, artifacts, news releases, social media posts, fact sheets, communication plans and any other quantitative information deemed essential to the Outreach and Communications Directorate and its missions.
Prepares for opportunities and venues for policy and informational advocacy, directed at current service members, MIA families, the U.S. Congress, veterans, and the American public. Leverages innovative media and communications mechanisms, including social media platforms, for providing the DPAA story to external constituencies, as well as maintaining the traditional publication and communication channels.
Responsible for project administration activities. Ensures proper and timely coordination with Office of the Secretary of Defense public affairs staff, other DoD departments, Combatant Commands, agencies, and offices, to include the Joint Staff, the Military Departments; the Armed Forces DNA Identification Laboratory; Department of State, and Central Intelligence Agency. Researches and studies media coverage reports (includes social media trends) and journals.
Assists in tracking, establishing, and outreach to more than 13,000 family members located worldwide by traveling across the country to meet with families and brief them on POW/MIA accounting efforts.

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status


Promotion Potential


Job family (Series)

Similar jobs


Conditions of Employment

U.S. Citizenship is required
Males must be registered or exempt from Selective Service,
Total salary varies depending on location of position
This position is subject to provisions of the WHS/OSD PPP Pilot Program
May be required to successfully complete a probationary/trial period
Must be determined suitable for federal employment
Required to participate in the direct deposit program
This position is subject to pre-employment and random drug testing


You may qualify at the GS-13 level, if you fulfill the following qualification requirement:

One year of specialized experience equivalent to the GS-12 grade level in the Federal service that demonstrates your ability as an adviser on external communications-related matters; resolving external communications-related issues, concerns, and assistance requests; Writing responses to requests for information or issues from the general public; developing and implementing a robust internal and external communications plan to ensure a coordinated and continuous flow of relevant information across all media types; or researching and studying media coverage reports (includes social media trends) and journals to stay abreast of developments to ensure outreach and communication.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

All qualifications, education, and time-in-grade requirements must be met by the closing date of this announcement and clearly documented in your resume.


Education cannot be substituted for experience.

Additional information

PPP PILOT: The Washington Headquarters Service is currently operating under an approved reengineered Priority Placement Program (PPP) pilot for all positions in its serviced workforce. This pilot is application based and current PPP registrants who are registered for activity codes 293A and 295A (regardless of the location) are required to apply to the job announcement via USAJobs in order to exercise their priority placement status. This pilot permits priority candidates to be assessed with other competitive applicants. Anyone claiming priority status must provide a copy of their PPP registration and supporting documentation (e.g. RIF notice, Sponsor's PCS orders, Certification of Expected Separation) at the time of application to verify priority placement and eligibility.
Other priority consideration programs will continue under their current operating procedures.

A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments.

Washington Headquarters Services uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, visit:

If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application:

Appointment Authorities: For more information on appointment authority eligibility requirements:

Other Special Appointment Authorities
Interchange Agreements Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: (1) meet CTAP or ICTAP eligibility criteria; (2) be rated well-qualified for the position with a score of 90 or above; and, (3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit:

Employed Annuitants (Reemployed Annuitants): Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants.

Nepotism: Under the provisions of 5 USC 3110, an individual may not be appointed into a position if the position is under the supervisory chain of command of a relative.

Additional vacancies may be filled by this announcement.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement has closed, a review of your rsum and supporting documentation will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your rsum and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your rsum and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

All qualified candidates will be assigned to a quality category. The category assignment is a measure of the degree in which your background matches the competencies required for this position.

Your qualifications will be evaluated based on your responses to the assessment questionnaire. The assessment questionnaire link can be found under the 'How To Apply' section.

Background checks and security clearance

Security clearance

Drug test required


Required Documents

YOU ARE REQUIRED TO DOCUMENT IN YOUR APPLICATION PACKAGE EVIDENCE THAT SUPPORTS YOUR ELIGIBILITY AND QUALIFICATION CLAIMS. You MUST upload the applicable documents with your application package. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

1.Your resume may be submitted in any format
If you submit more than one copy of your resume, only the most recent version will be reviewed. The latest timestamp will be used to determine which version of your resume is "most recent."
If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you will not be considered for this vacancy.
For qualifications determinations your resume must contain hours worked per week and the dates of employment for each position listed on your resume (i.e., HRS per week and month/year to month/year or month/year to present). If your resume does not contain this information, your application will be marked as incomplete and you will not receive consideration for this position.

2.Other supporting documents:
Cover Letter, optional
Most recent SF-50, "Notification of Personnel Action" showing you are/were in the competitive service and the highest grade held (WHS serviced employees SF-50s will be verified via eOPF).
College Transcript(s), if qualifying based on education (WHS serviced employees will be verified via eOPF or you may include them in your application package)
DD-214, SF-15 Form and VA letter, or certification of expected discharge or release from active duty from Veterans for consideration under Veteran hiring authorities
Noncompetitive appointment authority documentation, if applicable
Career Transition Assistance Program/Interagency Career Transition Assistance Program documentation, if applicable (e.g., Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
PPP Registrants/Eligibles: Must submit the following applicable documents: 1) PPP registration 2) PCS orders (if applicable)
1.You must provide legible copy/copies of the following: DD-214 (member 4 copy), "Certificate of Release or Discharge from Active Duty," showing all dates of service, as well as character of service (Honorable, General, etc.) or Statement of Service/Proof of Service (in lieu of a DD-214) from your command or local Personnel Support Detachment (PSD). The Statement of Service/Proof of Service must provide all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.). Veterans should upload their DD-214 once they receive it upon separation.
2.You should also document your complete military service information in the Veterans Preference and Military Service Section of the assessment questionnaire (type of preference, dates of service, date of VA letter, character of service, disability claim and rank and date of retirement if retired).

1.Disabled veterans, veterans, widows, spouses or the mother of a veteran, who are eligible for 10-point veterans' preference, you must provide legible copies of the following: Applicable supporting documents as noted on Standard Form-15 (SF-15). To obtain a copy of SF-15, go to:

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from .
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

This job originated on . For the full announcement and to apply, visit . Only resumes submitted according to the instructions on the job announcement listed at will be considered.

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External Relations Specialist

Expired Job

Office Of The Secretary Of Defense