External Relations & Operations Manager

Posting Summary

Logo Posting Number STA00360PO24 Job Family Academic and Career Counseling Job Function Career Services USC Market Title Employer Engagement Coordinator Link to USC Market Title https://uscjobs.sc.edu/titles/131749 Job Level P3 - Professional Business Title (Internal Title) External Relations & Operations Manager Campus Columbia Work County Richland College/Division Division of Student Affairs and Academic Support Department SAAS PreProfessional Advising State Pay Band 6 Approved Starting Salary $49,396 Advertised Salary Range $49,396- $61,745 Location of Vacancy Part/Full Time Full Time Hours per Week 37.5 Work Schedule

Standard working schedule: 8:30am - 5:00pm

Must be willing to work a flexible schedule to meet the needs of the department.

Basis 12 months Job Search Category Student Services

About USC

About University of South Carolina

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service - helping to build healthier, more educated communities in South Carolina and beyond.

Inclusive Excellence Statement

At the University of South Carolina, we strive to cultivate an inclusive environment that is open, welcoming, and supportive of individuals of all backgrounds. We recognize diversity in our workforce is essential to providing academic excellence and critical to our sustainability. The University is committed to eliminating barriers created by institutional discrimination through accountability and continuous process improvement. We celebrate the diverse voices, perspectives, and experiences of our employees.

Benefits for FTE Positions

The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the About Benefits section on the Applicant Portal at uscjobs.sc.edu.

Position Description

Advertised Job Summary

External Relations and Operations Manager

• Are you a "details" person who enjoys finding opportunities for process improvement?

• Do you have enjoying building connections with others and

• Do you have experience with employer relations or event management in a higher education setting?

The External Relations and Operations Manager for the Pre-Professional and Graduate Advising satellite office works collaboratively as part of the Employer Relations and Experiential Education team within the Career Center and is expected to develop strong relationships with Career Center colleagues, as well as with faculty and staff in academic departments. The External Relations and Operations Manager plays an important role in representing the Career Center to internal constituents and the University to external constituents. This position will primarily work out of the Career Center's satellite office in the Pre-Professional & Graduate School Advising satellite location and will implement programs for the professional growth of pre-med/health, law and graduate students, and will manage all the administrative and day-to-day functions of Pre-Professional and Graduate Advising satellite office. Reports directly to the Senior Associate Director of Employer Relations and Experiential Education.

Primary duties include:

• Serve as liaison to employers to connect them to faculty and academic-based student organizations.

• Work with the Student Success Academic Assessment team to collect and analyze data (qualitative and quantitative) to assess the effectiveness and impact of internships, co-ops, and other experiential learning initiatives.

• Coordinate programming and special events for employers and students, including Career Center fairs and recruitment events.

• Manage the administrative activities and daily operations of the Pre-Professional and Graduate Advising satellite office.

Perks:

• Fulltime pay with a 37.5 work week with occasional work-from-home options

• Generous paid time off

• Opportunities for Professional Development

Minimum Qualifications

Requires a bachelor's degree and 3 or more years of experience, which may be substituted by equivalent combination of certification, training, education, and/or experience.

Preferred Qualifications

Proven ability to cultivate and maintain relationships with external university stakeholders such as graduate/professional school recruiters, employers, alumni, and community partners.

Background tracking expenses, allocating resources efficiently, and adhering to financial guidelines and protocols. Proficient with software platforms such as Peoplesoft, Finance Intranet, e-commerce Touchnet Marketplace and other university systems.

Prior experience in employer or constituent relations, account management, human resources, sales/marketing, public relations, event planning, and/or public speaking is beneficial. Prior background in higher education, university career services, or college recruiting is an asset.

Experience in logistics and event management, particularly in a higher education or similar setting.

Knowledge/Skills/Abilities

Must have excellent oral and written communication skills, exercise good judgment discretion and be able to deal courteously with faculty, staff, students and the general public. Must have good organization skills and the ability to prioritize tasks and maintain confidentiality. Must also have strong computer skills (Microsoft office: Word, Excel, Teams), good problem solving skills and the ability to use the Internet and email.

Job Duties

Job Duty

EMPLOYER RELATIONS AND DEVELOPMENT: Assist employers with appropriately connecting to faculty and academic-based student organizations as needed. Interact with employers participating in on-campus recruiting and engagement activities to ensure a positive experience during their visit. Maintain a strong year-round relationship with employers by connecting them with appropriate resources/services (job postings, on-campus interviews, job fairs, specialized engagement events, etc.) to meet their recruitment needs. Provide information to employers about USC Career Center recruiting policies and services in accordance with relevant employment law.

Essential Function Yes Percentage of Time 30 Job Duty

ASSESSMENT & EVALUATION: Work with the Student Success Academic Assessment team to collect and analyze data (qualitative and quantitative) to assess the effectiveness and impact of internships, co-ops, and other experiential learning initiatives. Prepare reports for university leadership on outcomes. Stay abreast of current research, literature and trends related to experiential learning, industry, career services and higher education. Benchmark and adopt leading and best practices in experiential education. Develop and implement assessment strategies to measure the impact of experiential education initiatives on student learning, progression, and career readiness. Use data to continuously improve program effectiveness.

Essential Function Yes Percentage of Time 25 Job Duty

BUDGET/FINANCE: Maintains up-to-date knowledge of competitor pricing. Submits budget projections for each event, tracks expenditures, recommends fee structure to leadership based on peer benchmarking. Seeks to balance expenditures and revenue generation to deliver high quality events which maximize return on investment. Estimates and monitors revenue generation. Submits invoice to the centralized finance team for payment, and monitors and follows up on past-due accounts if applicable.

Essential Function Yes Percentage of Time 20 Job Duty

EVENT COORDINATION & LOGISTICS: Collaborate closely with Career Center and campus partners to coordinate programming and special events. Manage all event logistics such as room reservation requests and set-up, catering, parking, itinerary development, confirmation correspondence, etc. Ensures the timely promotion of events and programs by submitting timely request to the centralized communications team for development of marketing collateral (flyers, posters, emails, web content, etc.)

Essential Function Yes Percentage of Time 10 Job Duty

OFFICE OPERATION: Manage the administrative activities and daily operations of the Office of Pre-Professional and Graduate School Advising. Provide additional administrative support to Career Center-wide initiatives and office support.

Essential Function Yes Percentage of Time 10 Job Duty

Additional duties as assigned.

Essential Function No Percentage of Time 5

Position Attributes

Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.

Safety Sensitive or Security Sensitive No Hazardous weather category Non-Essential

Posting Detail Information

Number of Vacancies 1 Desired Start Date Job Open Date 05/02/2024 Job Close Date 05/31/2024 Open Until Filled No Special Instructions to Applicant

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

We are only accepting applications submitted by May 31, 2024.

The University of South Carolina offers a valuable benefits package including but not limited to:

• Health and Life Insurance

• Retirement Programs

• Paid Tuition

• Dependent Scholarships

• Annual Leave

• Sick Leave

• 13 Paid Holidays (including an extended December holiday)

• Paid Parental Leave

• Professional Development Opportunities

Click here to learn more about why you should work at USC.

Quicklink for Posting https://uscjobs.sc.edu/postings/167601 EEO Statement

The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• Do you have at least a Bachelor's degree and 3 or more years of experience, which may be substituted by equivalent combination of certification, training, education, and/or experience?

• Yes

• No

Applicant Documents

Required Documents

• Cover Letter

• Resume

• List of References and Contact Information

Optional Documents