Extension Store Coordinator

MSU Extension improves the lives of Montana citizens by providing unbiased research-based education and information that integrates learning, discovery, and engagement to strengthen the social, economic and environmental well-being of individuals, families, and communities. MSU Extension's Distribution Center serves as the central bookstore for MSU Extension, providing educational resources, marketing items and merchandise for Extension faculty and staff as well as Extension clientele.This position is responsible for managing store inventory, ensuring that inventory is well organized, in the appropriate location and all items are accounted for.

Responsible for order fulfillment & shipping, the printing of "print-on-demand" publications and ordering supplies as needed. Provides general administrative support and customer service as required.

Duties and Responsibilities

Maintain accurate inventories of publications and merchandise by keeping detailed records, conducting hand counts, and establishing inventory best practices. Includes information such as shelf location, inventory amounts, printing history, etc.
Remain current with new technology in warehousing/inventory control, and publication technology, and ensure that extension publications are available in the most up-to-date format.
Work with Extension staff to ensure popular publications are marketed appropriately, based upon information gathered from previous sales and other historical data.
Promote publication sales, determine prices/fees, and market publications in coordination with the Extension Communications team.
Work with the Extension Communications team to ensure digital publications meet MSU's accessibility requirements.
Manage subscriptions of recurring publications, such as Lives & Landscapes Magazine, and contribute to strategies that increase subscriptions.
Oversee the on-demand printing of MontGuides, fact sheets, and other publications. Includes formatting, sending print jobs from a computer, and troubleshooting the printer/copier machine.
Complete general office duties as assigned such as filing, written correspondence, data entry, collating packets, publications & other information.
Provide support to Extension faculty and staff and the public via phone, email, and in person, often as the first point of contact for Extension Communications.
Utilize sales data to inform purchasing decisions and make purchases as needed to maintain appropriate levels of inventory.

Required Qualifications

• Experience, Education, Knowledge & Skills

Progressively responsible experience in retail sales, customer service, inventory management, administrative support, or related experience, or an equivalent combination of education and experience.
Demonstrated experience maintaining detailed information with a high degree of accuracy, with excellent attention to detail.
Excellent time management skills, with the ability to assume new duties and prioritize activities with an ever-changing list of activities
Demonstrated experience with database and spreadsheet management and Microsoft programs (Word, Excel, etc.) or equivalent.

Preferred Qualifications

• Experience, Education, Knowledge & Skills

Knowledge of point-of-sale systems and e-commerce platforms, such as Shopify, BigCommerce, etc.
Bookstore or online retail sales experience.
Knowledge of Extension and its publications & resources

The Successful Candidate Will

Excellent customer service skills, with the ability to communicate effectively with a wide range of clientele internal and external to the organization, from the general public to faculty and staff, to administration and vendors.
Able to self motivate and reliably complete tasks.
Excellent verbal & written communication skills.
Ability to work both independently and as part of a team.
Ability to act in a professional capacity.
Able to make decisions independently, using good judgment and analytical skills.
Effective time management skills, with the ability to assume new duties and prioritize activities with an ever-changing list of activities.
Possess an understanding of ADA accessibility requirements.

Position Special Requirements/Additional Information
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University's rights to assign or reassign duties and responsibilities to this job at any time.

Physical Demands

Move up to 50lbs

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required

This position has supervisory duties?
Yes