Extension Specialist - Regional Manager - Eastern Region

The Industry Expansion Solutions is a major component of the State's economic development operation by diffusing engineering, science, knowledge and technology to North Carolina industry, business, and public agencies for the enhancement of quality, productivity, and environmental protection. This is accomplished by utilizing professional education and technical assistance that meet the needs of business, industry, and healthcare professionals. Advocating the use of engineering science and technology through best practices promotes corporate growth and the creation of quality products and services.

Essential Job Duties

The Regional Manager plays a pivotal role in developing and maintaining client relationships across various industries. This position involves connecting with key decision-makers, coordinating with internal teams, and ensuring the successful delivery of solutions. The Regional Manager serves as a Trusted Advisor, utilizing assessments to understand clients' business needs and offering tailored solutions from IES and partners.

Key Responsibilities

Client Engagement and Sales

• Serve as the point of contact for clients, addressing inquiries and providing information.

• Identify and educate prospective clients on IES products and services.

• Collaborate with internal teams to meet sales goals.

Partnerships

• Establish and nurture relationships with clients, community colleges, economic developers, and regional leaders.

• Attending meetings, creating presentations, and promoting IES services.

Leadership

• Manage one or more geographic regions in North Carolina effectively.

• Provide occasional assistance in recruiting IES staff.

Promotion

• Learn and understand IES services to provide the best solutions for clients.

• Understand and articulate the benefits of IES services to clients.

• Promote the entire range of IES services through networking, presentations, and marketing materials.

Economic Impact

• Support the evaluation process to measure the economic impact of IES services.

• Communicate the economic benefits of services to clients and stakeholders.

Administration

• Manage administrative tasks, including proposal development and data entry into SalesForce.

• Manage schedule to support multiple projects and enter information regarding client visits and other initiatives into Salesforce.

• Attending meetings, travel as required, and generate reports.

Other Responsibilities

• Provide front-line contact with client in person or virtually.

• Support IES in reaching short-term and long-term goals.

• Follow established policies and seek advice when needed, for decision-making.

• Exercise discretion and judgment in routine work.

• Perform other duties as assigned.

Qualifications

Minimum Education and Experience

Require post-baccalaureate credentials or a bachelor's degree plus alternative or equivalent professional training and experience may be substituted for the advanced degree on an exceptional basis.

Other Required Qualifications

• Must live in the geographical area (Bladen, Brunswick, Carteret, Columbus, Craven, Duplin, Jones, New Hanover, Onslow, Pender, and Robeson Counties.)

• Own transportation for travel, as required.

• Ability to build strong client relationships to maintain existing business and acquire new customers.

• Desire to collaborate across the organization to serve the clients' needs.

• Strong work ethic and willingness to travel.

• Proficient in PC/tablet use.

• Excellent verbal and written communication.

• Excellent time management, organizational, and analytical skills.

Preferred Qualifications

• Experience in customer service, community relations, and marketing execution.

• Recent experience with Salesforce CRM and Google Products.

Required License(s) or Certification(s)

Valid driver's license or ability to obtain within 60 days of employment.

Valid NC Driver's License required Yes Commercial Driver's License required No