Capital One Richmond , VA 23234
West Creek 1 (12071), United States of America, Richmond, Virginia
At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Extended Ops Associate
Associate will manage our direct mail assignments process, which involves consulting with internal business partners on upcoming direct mail projects, as well as scoping upcoming work and managing direct mail allocation communications with third-party suppliers. Associate will also manage live production of direct mail projects including, but not limited to, creating print and mail specs for direct mail and point of sale printed materials, reviewing proofs, approving project invoices, and reviewing complete samples for quality assurance. Develops and communicates all instructions to external vendor and ensures quality control. Resolves escalated customer complaints and supplier issues and identifies feedback trends. Manages overall monitoring of operations metrics.
Manage daily operations and performance
Reporting and forecasting
High School Diploma, GED or equivalent certification or military experience
Experience in MS Office
At least one year of experience in Business Process Management or Project Management or Relationship Management or Risk Management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.