Kahlig Auto San Antonio , TX 78245
Posted 1 week ago
Express Service Advisor
North Park Subaru
San Antonio, Texas
Express Service Advisor
Our Service Advisors are the face of our service department. That means greeting every customer with a smile and using your customer driven personality to understand their repair needs while making them feel confident that these repair needs will be met. You'll also act as the liaison between the customer and our Service Technicians, ensuring you are keeping the customer up to date on repair times, estimates, and when the vehicle is ready for pick up.
On a typical day, this will include:
Upselling additional services using low pressure, high integrity methods
Providing accurate repair/maintenance estimates
Adhering to policies on vehicle care and operation
Following up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pick up
Reviewing and explaining repairs and associated costs with customers
Handling minor customer concerns and complaints and keeping the Service Manager informed of potential issues
Maintaining Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Benefits:
A competitive salary
A great working environment where you'll be supported by a team of professionals
Medical, Dental & Vision Insurance
401K Retirement Savings Plan
PTO
Discounts on vehicle purchases
Advancement opportunities for high performers
The Requirements:
Outstanding customer service skills
A positive attitude
Previous experience in a similar role would be highly desirable
About our Dealership
Kahlig Auto Group is an industry leading automotive retailer comprised of 14 auto dealerships in South Texas. Our dealerships have a strong commitment to providing the highest degree of customer satisfaction that provides a superior experience in sales, service and overall ownership. We are a company full of hard-working, dedicated employees with a priority on offering a welcoming and positive environment that fosters the opportunity to grow within the company.
Kahlig Auto