Express Lane Operator

Faneuil San Francisco , CA 94118

Posted 11 months ago


Position Summary/Objective:

Express Lane Operator

Under the direction of the Regional Operations Center (ROC) Supervisor, the Express Lane Operator identifies, communicates, and documents roadway and tolling system events occurring within the Metropolitan Transportation Commission's Express Lane (EL) Network. The Express Lane Operator is also responsible for monitoring and recommending changes to toll rates and/or sign messaging based on current traffic conditions and roadway incidents. This position requires working closely with multiple agency and consultant staff from the Metropolitan Transpiration Commission (MTC), Caltrans District 4 Transportation Management Center, toll system developer, TransCore, and MTC's toll advisor, WSP. Job duties for this position include but are not limited to:

  • Respond to, communicate, and document roadway incidents occurring within MTC's Express Lane Roadway Network

  • Identify, communicate, and document Toll Collection System (TCS) issues and failures

  • Monitor and evaluate MTC's Dynamic Pricing Algorithm, and recommend changes to toll prices based on current traffic conditions

  • Coordinate with agency and consultant staff on incident response and issue resolution

  • Perform ad-hoc and scheduled operational and system audits

  • Prepare daily, weekly, and monthly reports

  • Prepare and send the shift report

  • Provide after hours and emergency system performance support

  • Perform other duties as assigned

Minimum Requirements

Preferred skill sets and traits:

  • Commitment to outstanding client relations

  • Excellent communication and interpersonal skills

  • Extensive computing and Microsoft Office experience

  • Strong analytical and critical thinking

  • Strong organizational skills and ability to multitask

  • Strong work ethic

  • Interest in Bay Area transportation and regional government

  • Flexibility and time management

Education and Experience

  • Associates degree or higher (preferred)

  • Experience working in a team environment

  • Previous transportation management experience is a plus, but is not required

Job Type: Full-time

Salary: $32.50 /hour

Benefits: Competitive Medical, Dental, Vision, and 401K offerings. Employer also provides up to $500/month in medical premium coverage, or a cash-in-lieu option.

Please Note: The schedule for this position is from 11:45 AM to 8:15 PM Monday-Friday. Must have reliable transportation.

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Express Lane Operator