Export Operations Specialist

Job Description

We are looking for a team-minded Export Operations Specialist that is passionate about logistics to join our North America team! We are looking for qualified freight operation professionals with a background in freight forwarding that will work out of our Itasca, IL office in the greater Chicagoland area. The Export Operations Specialist is responsible for managing day-to-day operations, communications and processes related to air and ocean shipments.

About Us

Phoenix International is a privately-owned global logistics company with U.S. locations in the greater Chicago, Los Angeles, and Newark areas. Our company focuses on providing quality freight forwarding as well as providing services in international freight, freight procurement, global supply chain planning, contract logistics and solution design, and cross border eCommerce. We are guided by our core values of experience, innovation, trust, and passion.  We believe that these values, and a belief in a collaborative employee/customer experience, are what makes us unique.

Why Work with Us?

• Excellent opportunities for career growth

• Industry competitive earnings

• Benefits (Health, Vision, Dental, EAP, Disability, Life)

• 401k available after 90 days + generous employer match

• Positive support-focused culture, collaborative work environment, strong core values that guide our mission

• Direct access to leadership

• A strong company culture that embraces work/life balance

Responsibilities and Duties

• Open operation files for export shipments

• Perform export clearance

• Monitor and manage all air and ocean export shipments until completion

• Keep customers appraised to the export details of transactions

• Communicate with carriers, origin and or destination locations regarding shipment status, special handling, and delivery processes

• Ensure accurate customer billing

• Communicate to resolve day-to-day issues between overseas, local partners and service providers

• Ensure accuracy and completeness of export documentation

• Review and verify documentation and obtain any missing documentation from the customer

• Assists with ensuring that payable and receivable documents are completed accurately and forwarded within time constraints

• Trace shipments through transit points up to departure / confirmed on board and advise customers as needed

• Review standard operating procedures to ensure compliance with government regulations

• Ensures that highest level of data quality and integrity by processing shipment accurately

• Report anomalies in operations and new customer requirements to management for decisions on additional service requirements

• Other duties as assigned by management

Qualifications

• 2-3 years of proven industry experience

• Bachelor's degree in Business Administration or equivalent combination of education and work experience preferred

• Organized and detail oriented

• Excellent communication skills

• Experience in both air and ocean export preferred

Preferred Qualifications

• Experience with CargoWise system software strongly preferred

• Experience with Microsoft Office 365 tools

• IATA DG and IMDG certified

What Makes Us Different?

We don't want to be the biggest. We want to be the best! We believe that providing a stable work environment for our employees and focusing on our clients and employees equally creates the perfect recipe for success.

Phoenix International Freight Services, Inc. is an Equal Opportunity Employer m/f/d/v/so

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