At 3M, we apply science in collaborative ways to improve lives. With $32 billion in sales, our 91,000 employees connect with customers all around the world.
3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas.
Here, you can apply your talent in bold ways that matter.
3M is seeking an Export Customer Service Representative for Safety and Graphics Business Group, located in Maplewood, MN. At 3M, you can apply your talent in bold ways that matter. Here, you go.
The person hired for this position of Export Customer Service Representative will work directly with 3M International subsidiaries and US Supply Chain to ensure Intercompany activity supplied from the US is exported in conformance with applicable regulations and International company requirements.
This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.
Primary Responsibilities include but are not limited to the following:
Order management utilizing IOMS (International Order Management System and COMS (Corporate Order Management System)
Work directly with 3M OUS subsidiaries, division supply chain, supply locations and freight forwarders to ensure the timely export of Intercompany orders
Understand and support the export rules and regulations to comply with US Export Regulatiry policies and procedures for Intercompany shipments
Manage inquires from International subs regarding product availability, order status, expedites, etc.
Follow up on escalations, delays and transportation issues
Ensure timely competion of adjustments (credits/debits) for assigned countries
Identify and implement opportunities to improve customer satisfaction
Provide back-up support within Export Team
Possess a Bachelor's degree or higher (completed and verified prior to start) from an accredited institution
Minimum of two (2) years of customer service experience in a private, public, government or military environment
Experience managing Export/Import activity utilizing 3M internal systems
Experience using SAP applications
Highly organized, self-motivated, detail oriented and able to work in a rapidly changing and high volume environment
Excellent verbal and written communication skills
Location: Maplewood, MN
Travel: May include up to 10% domestic/international
Relocation: Is not authorized
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Twitter @3M.
3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.