Expo Supervisor - Waterloo

About Us

COMPANY SHARES | 10% PROFIT SCHEME FOR YOU AND YOUR TEAM | PAID OVERTIME | PENSION ENHANCEMENTS UP TO 10% | TAXI HOME CONTIRBUTIONS | 4-WEEK SABBATICAL EVERY 5 YEARS | STAFF DISCOUNT

We love great craft beer. We want everyone to be as passionate about it as we are - and our bars are at the heart of that mission. You'll help us deliver an amazing beer and customer experience every shift so, because we expect great things from you, we give great things back.

HOP STOCK | We believe in sharing our success with our crew and have a unique Hop Stock benefit for our salaried team. That means you share in our success, and if we grow strongly, we win together.

OVERTIME | We pay overtime for any hours worked beyond your contracted hours to all salaried crew, because we know it's right to reimburse you in full for any extra time you work for us.

PROFIT SHARE | Our BrewDog Bars now share 10% of their profits with our fantastic crew. We're setting the bar high for the hospitality industry and giving you even more reasons to do an amazing job.

PENSION ENHANCEMENT | We increase our contributions to your pension up to 10% of your salary so together we can properly invest in your future. And, since the statutory amount all businesses pay is 3%, our decision to pay above that shows we're taking your future seriously.

SAFE RIDE HOME | We want to make sure you get home safe after a hard shift. That's why we contribute £5 to your pay-check to help you get home safely after midnight. This is open to all our bar crew.

4-WEEK SABBATICAL| After every 5 years here you will receive an additional 4 weeks off to spend doing whatever you want.

STAFF DISCOUNT | 25% off in bars, 30% off online and 50% off BrewDog Merch to fill up your fridge and your wardrobe* (*don't put your hoody in the fridge though)

BEER TRAINING | We love beer and we want you to love beer too, so we'll support you through the internationally-recognised Cicerone qualifications, so you can love it almost as much as we do.

AND A LOT MORE | Okay, deep breath… enhanced sick pay, healthcare, life assurance, high street retail discounts, employee assistance programmes, enhanced family friendly policies around maternity and paternity leave, additional holiday days per year, pawternity leave, DE+I and crew forum groups and beer samples at the end of some shifts.

We're also the world's first carbon negative beer business. We're focused on making sure that we, and future generations, have a planet to brew great beer on. Our industry leading techniques help us create and deliver unique beer whilst doing our bit (and others') for the environment.

About The Role

BREWDOG ARE ON THE HUNT FOR AN EXPO SUPERVISOR!

We at BrewDog have one mission. We want to make other people as passionate about great craft beer as we are. Our bars are at the forefront of that mission, delivering amazing beer & customer service at all times. And now, we're looking for an Expo Supervisor to join our team.

In this role you'll support the Floor Management team in the running of this site, they will delegate their duties as they see fit. You'll be the benchmark for customer service, leading by example & training others to give the best customer experience of all time. BrewDog's goal is to be the best employer ever, so part of your role will be ensuring all of your team are happy, developing themselves, reaching goals & having fun.

You'll be part of an experienced management team alongside a crew of passionate & confident individuals, made up of team in the kitchen, on the floor & behind the bar. Some with vast amounts of beer knowledge, some with years of customer service experience, some fresh into the industry. Your job is to be the glue that holds the team together & pushes them to be better every single day, and develop to the next stages of their career with us.

Position Summary:

The Food Expo Supervisor is responsible for managing the transition of food from the kitchen to the table, ensuring a seamless and efficient service. This role involves supervising a small team, maintaining high hygiene standards, being knowledgeable about allergens, and coordinating with the Front of House (FOH) team to address any allergen-related concerns. The Food Expo Supervisor will also assist in setting up and delivering food for both small and large party events.

Key Responsibilities:

1.Food Transition Management:

• Oversee the transfer of food from the kitchen to the dining area, ensuring timely and accurate delivery.

• Ensure all food orders are complete, properly garnished, and presented to standard before leaving the expo area.

2.Team Supervision:

• Manage and lead a small team of food runners and expo staff, providing guidance and support as needed.

• Train new team members on food handling procedures, hygiene standards, and allergen protocols.

3.Hygiene and Cleanliness:

• Maintain high standards of cleanliness in the food expo area, ensuring compliance with health and safety regulations.

• Conduct regular cleaning and sanitation of workstations, equipment, and utensils.

4.Allergen Management:

• Be fully trained in allergen awareness and management, ensuring that all allergen protocols are strictly followed.

• Liaise with the FOH team to communicate allergen information to customers, addressing any concerns promptly and accurately.

5.Event Setup and Delivery:

• Assist in setting up and organizing food for various events, from small gatherings to large parties.

• Ensure all food items are delivered efficiently and with excellent presentation during events.

6.Collaboration and Communication:

• Work closely with kitchen staff to ensure smooth communication and coordination.

• Communicate effectively with the FOH team to ensure customer satisfaction and resolve any issues that arise.

7.Quality Control:

• Monitor the quality of food being served, ensuring it meets the bars standards.

• Address any discrepancies or issues with food quality promptly and effectively.

Qualifications:

• Prior experience in a supervisory role within the food and beverage industry.

• Strong knowledge of food safety and hygiene practices.

• Allergen awareness training and certification.

• Excellent organisational and leadership skills.

• Ability to work well under pressure in a fast-paced environment.

• Strong communication and interpersonal skills.

• Flexibility to work various shifts, including evenings, weekends, and holidays.

Physical Requirements:

• Ability to stand for extended periods.

• Ability to lift and carry heavy trays and equipment as needed.

Join our team as a Food Expo Supervisor and play a pivotal role in ensuring our guests receive outstanding food and service, while maintaining the highest standards of cleanliness and safety.

About You

You'll have at least a couple of years' experience in a management role in a busy bar & kitchen in order to help steer and develop the team here.

Knowledge of craft beer for this role would be desirable, but a willingness to learn if you don't is essential. We've got all the tools (and the beer), you just need to be excited to learn.

You also must be customer service focus centric, making sure every single experience a customer has at this BrewDog bar absolutely stand-out. You'll be a natural trainer & love seeing the people around you learn & develop, you'll be responsible for nurturing the future talent in BrewDog bars and take pride in that. Financial acumen alongside an understanding of the local craft beer scene would also be beneficial.

THE BREWDOG CHARTER

WE BLEED CRAFT BEER | This is our true North.

WE ARE UNCOMPROMISING | If we don't love it, we don't do it. Ever.

WE COUNT TIME IN DOG YEARS | We are ambitious. We are relentless. We take risks.

WE CHALLENGE EVERYTHING | We forge our own path.

WITHOUT US WE ARE NOTHING | We are BrewDog.