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Expert Technical Document Management Analyst

Expired Job

Pacific Gas And Electric Company San Francisco , CA 94118

Posted 4 months ago

Requisition ID # 15528

Job Category : Engineering / Science

Job Level : Individual Contributor

Business Unit: Electric Operations

Job Location : San Francisco


Based in San Francisco, Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric utilities in the United States.And we deliver some of the nation's cleanest energy to our customers in Northern and Central California. For PG&E, Together, Building a Better California is not just a slogan.It's the very core of our mission and the scale by which we measure our success. We know that the nearly 16 million people who do business with our company count on our more than 24,000 employees for far more than the delivery of utility services.They, along with every citizen of the state we call home, also expect PG&E to help improve their quality of life, the economic vitality of their communities, and the prospect for a better future fueled by clean, safe, reliable and affordable energy.

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color,national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic informationor any other factor that is not related to the job.

Department Overview

The men and women of Electric Operations ensure the delivery of safe and reliable electric service to our customers. Electric Operations is responsible for every aspect of PG&E's electric distribution and transmission operations, including planning, engineering, maintenance and construction, asset management, business planning, restoration and emergency response.

Position Summary

The Technical Document Management Analyst maintains large technical documents such as manuals, standards, procedures, and bulletins in the company's document management system. Analyst must ensure documents are managed properly in the Company document management system. This includes assigning attributes, updating content, creating and maintaining virtual documents, and all other tasks necessary to ensure easy and complete access to Company documents. The documents are the foundation for employee training, support and guide work practices on a daily basis. Incumbents adhere to all company and regulatory safety requirements and practices, incorporating them into the work product and daily activities. Analyst also works closely with finance and IT to secure funding and manage IT projects.

Job Responsibilities

  • Works on complex assignments and projects. Works independently under generally defined project objectives.

  • Manages large scale department projects regarding document management technology changes, new systems, implementations, conversions and/or trainings.

  • Manages and tracks deliverables, schedules, and resource requirements in project plans.

  • Independently analyzes business processes and provides recommendations for improvement.

  • Identifies client's documentation/business needs, scope, audience, deadlines and key stakeholders for internal, external, special projects and initiatives. Spearheads solutions and obtains client/stakeholder feedback.

  • Acts as the subject matter expert for the document management system, performing user system administration, maintenance and some troubleshooting. Performs configuration changes based on user needs.

  • Designs document management structures; develops metadata tagging, custom lists, taxonomies, and retention processes; and maintains the Technical Information Library (TIL) Company-wide document system.

  • Design User Acceptance Test (UAT) plan, write test scripts, execute UAT, and evaluate test results. Work close with IT to prioritize and fix any defects found through the UAT.

  • Maintains documents in content repositories. Designs and maintains major additions and/or updates to the TIL. Uses the document management system to store, maintain version control and availability of technical documents. Proactively analyzes, improves, and provides correct indexing, and searchability of all documents.

  • Prepares, manages files for publication, including maintaining PDF properties and creating comprehensive searches. Ensures all cross references, document dependencies, links, and all other details associated with new, updated, and canceled documents are complete and accurate.

  • Provides research and support for historical documents as requested by Legal and Regulatory Affairs for use in proceedings.

  • Supports maintenance of documents in the Technical Information Library (TIL). Ensures documents are posted, updated, and canceled as appropriate. Maintains TIL satellite databases and systems, such as Document Comment and Tracking Resolution database (DocTR) and Subscription Lists.

  • May provide web content for the Technical Information Library (TIL) and document management system. Ensures quality and consistency. Communicates updates to internal clients.

  • May provide work direction to lower level peers and act as backup supervisor or team lead.



  • Bachelor's degree in English, Business, Computer Science, related field or equivalent experience.

  • 8 years of related work experience is required.

  • Experience in Document Management. Advanced knowledge of document management concepts, methods, practices and techniques such as document indexing, cross-referencing, and management of documents for easy web access. A minimum of 3 years of Documentum publishing, taxonomy, metadata tagging, and GUI design experience.

  • A minimum of 3 years of training development and delivery experience.

  • Budget management experience

  • Software development lifecycle (SDLC) management experience.


  • Experience with Web publishing.

  • Experience working with cross-functional teams.

  • Utility experience.

  • Effective written and verbal communication skills to lead teams and present project status to management.

  • Change management impact and communication experience.

  • Fully competent with Microsoft Office applications.

  • Familiar with PG&E policies and procedures regarding information technology, and Company Guidance Document Initiative (GDI) standards.

  • Technical expertise in publishing software, Adobe Acrobat, Microsoft products, and graphics.

  • Thorough knowledge of project management concepts, methods and best practices.

  • Strong team leadership and collaboration skills.

  • Strong attention to detail.

  • Strong multi-tasking, adaptability and organizational skills.

  • Strong ability to work under pressure and under tight deadlines

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Expert Technical Document Management Analyst

Expired Job

Pacific Gas And Electric Company