Expert Agent Network Engagement Specialist

Vacasa Boise , ID 83701

Posted 2 months ago

Why Vacasa Real Estate?

Vacasa is the largest vacation rental management firm in the US, and we're bringing our extensive industry expertise and data-driven approach to the specialized market of vacation rental real estate.

What We're Looking For:

The Real Estate Team is looking for a driven, customer-focused specialist to join our real estate team. You will support our partner agents, also called Expert Agents, helping real estate agents sell more vacation homes and better serve their clients.

The right candidate is a strong communicator who is comfortable contacting real estate agents over the phone and in person. You should be able to learn and adapt quickly, find reward working in a team environment, and be grounded in ethical business practices. Consistently meeting departmental goals while maintaining high customer satisfaction is a must. You will need to demonstrate a track record of excellence as a team player who is also self-motivated, reliable, and coachable.

As our ideal candidate, you are a self-starter with experience in outreach and sales. Your strong communication skills and superior listening skills enable you to understand what the client needs and have strong problem-solving skills in order to meet client needs.

You will be managed by our Expert Agent Network Lead who will work with you to advance your career goals in line with the goals of Vacasa.

What You'll Do:

  • Connect with top performing agents via phone, text, and email

  • Work with our EAN team to scale our agent transaction project by building out our internal processes

  • Help tell the story of our Expert Agents via interviews and video testimonials

  • Communicate and demonstrate our newest tools and benefits to agents in the field

  • Actively listen and collect feedback from agents via surveys and calls

  • Support our field sales team in their Expert Agent recruitment and engagement activities in the field

  • Work with our internal events team to host in-market agent events and follow-up post-event

  • Help build out our process for real estate referral paperwork

  • Proven experience using CRM to track and deliver results, HubSpot a plus

  • Create marketing collateral to share Vacasa's value proposition

The Skills You'll Need:

  • Proven outreach success w/ 3+ years of experience

  • Passion for transparency, simplicity, and clarity

  • Proven organizational skills and excellent follow-through

  • Ability to manage multiple projects at a time

  • Essential that you are results-driven and a fast learner

  • Familiarity with real estate ecosystem nice to have

Don't Forget the Perks!

  • Health/dental/vision insurance100% coverage option

  • 401K retirement savings plan with up to a 6% company match

  • Vacation time

  • Paid sick leave and holidays

  • Career advancement opportunities

  • Employee discounts

  • All the equipment you'll need to be successful

  • Great colleagues and culture

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VIEW JOBS 11/28/2019 12:00:00 AM 2020-02-26T00:00 Why Vacasa Real Estate? Vacasa is the largest vacation rental management firm in the U.S. In 2018, we launched Vacasa Real Estate to help vacation homeowners get seamless, end-to-end service. So now, with Vacasa, you can buy the right homes, earn more as vacation rental homeowners, and if the time comes, sell your homes smarter. We're the best at what we do thanks to our blend of three key differentiators: deep, focused industry expertise, our tech and data-driven approach to the vacation home market, and our network of vacation rental real estate agents. Vacasa's culture celebrates innovation, accountability, empathy, and growth. We iterate rapidly, own our destiny, and collaborate intensively. We're looking for people who are excited to embody our values—every day—as part of our team. What we're looking for: With the rapid growth of Vacasa's brokerage markets, we're looking for an innovative manager with experience driving strategic initiatives. You'll manage a high-producing team that supports our partner agents, also called Expert Agents, in vacation destinations across the country. You'll be responsible for driving referrals from our rapidly growing Expert Agent Network and ensuring Vacasa is top of mind for our partner agents. The Expert Agent Team will work across multiple departments to provide the tools, knowledge, and support agents need to buy and sell vacation homes. What you'll do: * Test and adapt to results to build out a strategy to increase Expert Agent referrals * Motivate, inspire, and lead a team to meet Real Estate's growth goals via experimentation, and learning * Utilize proprietary Vacasa data and market/MLS data to engage high potential agents in our key markets * Work across departments to optimize our new Expert Agent user experience * Work with our internal events team to host in-market agent events * Manage engagement projects, from start to finish, within an agile team * Develop and refine our communication strategy to help agents understand the Vacasa property management pitch * Leverage Vacasa tools, proprietary data, and subject matter experts to develop value proposition for brokers and their agents * Collect feedback from agents via surveys, calls, and in-person meetings, listening for what they need, then working with our Product engineers to build it * Assess project impact via measurable outcomes and data-based analysis * Develop a scalable, automated process for real estate referral paperwork * Partner with our Vacasa brokerage to build and maintain trust with Expert Agents * Launch a brokerage partnership program to provide value to real estate teams * Travel occasionally to vacation markets Skills you'll need: * Experience managing a high-performing team * Proven ability to lead the development of scalable processes, systems and workflows * Ability to test and adapt to results to build a scalable engagement strategy * Strong organizational skills * Background in project or program management preferred * Experience in an agile team environment * Experience in real estate and/or property management required * Passion for transparency, simplicity, and clarity * Ability to actively listen and provide exceptional support to realtors Don't forget the perks! * Health/Dental/Vision insurance * 401k retirement savings plan with up to a 6% company match * Employee discounts, including vacation rental discounts and vouchers * Employee assistance programs * Unlimited vacation time * Career advancement opportunities * Paid sick leave * Paid parental leave Vacasa Boise ID

Expert Agent Network Engagement Specialist