Experienced Service Advisor At Groove Subaru

Summit Automotive Group Englewood , CO 80110

Posted 3 months ago

Groove Subaru is seeking Service Advisors in Englewood, Colorado!

Groove Automotive has a substantial presence in the Colorado market and is backed by Summit Automotive Partners. When you are joining Groove Automotive, you are joining a dealership with amazing upward mobility opportunities. These career opportunities are available at Groove Automotive and in addition are available in our Summit Automotive network. Work hard / play hard is how we operate and the overall team goal is our focus! Ready to join the team that brings the power of YES? Do not hesitate to apply today!

$6000 Sign on Bonus!!!! See Manager for details!

Work Address: 5300 S Broadway, Englewood, CO 80113

Position Overview:

The Service Advisor at Groove Subaru has the opportunity to interact with many Customers to build Customer loyalty by developing trust and ensuring confidence in Groove as an advisor for their vehicle safety and reliability. This role requires someone who is passionate about taking care of the Customer and helping them turn an unpleasant event into a positive experience. This role requires multitasking many Customers, priorities, communication and follow-up throughout the day, while turning Groove Subaru into their "Retailer of choice."

Who Would I Interact With?

This position interacts daily with Customers, Technicians, Parts Associates, Cashiers, Service Manager, Sales Associates and Managers, just to name a few.

What are the day-to-day responsibilities?

  • Setting, confirming and preparing for appointments with customers to expedite their service experience

  • Greeting customers in a timely and friendly manner

  • Determining vehicle needs based on customer information and a vehicle walk-around

  • Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle

  • Producing repair orders for customers with full transparency including cost and time estimates

  • Communicating frequently with Technicians and Parts Associates to ensure timely completion of work

  • Follow-up with customers on the status of their vehicle, based on how the Customer wants to be informed

  • Creating a great vehicle delivery experience for the Customer

  • Following up with Customers to ensure satisfaction

  • Setting and achieving targeted sales goals

  • Gaining superior product knowledge to effectively help Customers with service maintenance requirements and warranty information

  • Providing an exceptional customer experience to drive loyalty

How will I know if I am successful?

The performance of a Service Advisor is measured by achieving:

Targeted sales goals

Targeted Customer Satisfaction Index

Position Requirements:

High School diploma or equivalent

Proven ability to provide an exceptional customer experience

Ability to set and achieve targeted goals

DealerTrack and Service experience is preferred

Ability to thrive in a fast-paced environment with many priorities

Prior sales experience preferred but not required

Demonstrated communication and interpersonal skills

Organization and follow-up skills

Experience and desire to work with technology

Valid in-state driver's license and have and maintain an acceptable, safe driving record

What is it like to work for Groove Subaru?

Here are some of the benefits that we offer:

  • Excellent pay and benefits

Additional benefits include:
401K

Medical, Dental and Vision Plans

Accident Insurance

Life and Short-Term Disability Insurance

Flex Spending

Employee Discounts

Training

Opportunities for Advancement

Team Environment

Excellent Pay Plan

Equal Opportunity Employer

Knowledgeable/Supportive Management Staff

Groove Subaru is an equal opportunity employer and a drug-free workplace.

Required experience:

  • ADP, Auto Dealership experience preferred: 2 years
See if you are a match!

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Experienced Service Advisor At Groove Subaru

Summit Automotive Group