Experienced Customer Experience Professional

Honeywell Acton , MA 01720

Posted 2 months ago

Join a team recognized for leadership, innovation and diversity

The future is what you make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isn't just about developing cool things. That's why all of our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.

Key Responsibilities

  • Processing Returns

  • Customer Invoicing

  • Deliver Forecast Reports

  • Order Processing

YOU MUST HAVE

  • 3+ years of experience in a customer support role / order planning role
  • 3+ years of experience with at least one of the following: SAP, Customer Portals, Oracle, or integrated reporting systems

WE VALUE

  • Bachelor's degree

  • A broad knowledge of principles and best practices in (customer service)

  • Excellent team and communication skills

  • An ability to take initiative and work with limited direction

  • An ability to influence at the operational level

Additional Information

  • JOB ID: req303385

  • Category: Customer Experience

  • Location: 75 Discovery Way,Acton,Massachusetts,01720,United States

  • Nonexempt

Customer Experience (GLOBAL)

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

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Experienced Customer Experience Professional

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