Experienced Automotive Service Manager - Rivertown Buick GMC

Overview

Rivertown Buick GMC is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified AUTOMOTIVE SERVICE MANAGER to our team. Group 1 is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend!

In addition to competitive pay, we offer our associates the following benefits:

• Health, Dental, Vision, Life, and Disability insurance

• 401(k) plan with company match

• Paid Time-Off

• Employee Stock Purchase Plan

• Employee Vehicle Purchase Program

• Professional work environment, with job training and advancement opportunities

Responsibilities

• Hire, train, develop and motivate the service department staff and monitor their performance.

• Forecast goals and objectives for the department and ensure they are met.

• Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.

• Maintain daily sales and production records as required by dealership management.

• Develop and monitor budgets for the service department and keep dealership management informed of variances.

• Ensure that the service department meets all customer satisfaction (CSI) and financial goals.

• Establish and maintain good working relationships with customers to encourage repeat and referral business.

• Handle customer complaints tactfully, promptly, and with concern for the customer.

• Establish promotional service prices.

• Ensure proper repair techniques are being used.

• Schedule training as necessary to properly repair and service vehicles.

• Stay up to date on product changes and new products.

• Ensure that all necessary shop equipment is in proper and safe working condition.

• Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.

• Other duties may be assigned by management.

• Demonstrates behaviors consistent with the Company's Values in all interactions with customers, co-workers and vendors.

Qualifications

• Two or more year's management experience in an automotive service department.

• Experience managing 15+ employees preferred.

• ADP Dealer Services Experience a plus.

• Ability to work independently and be self-motivated.

• A desire to work in a commission, performance-based, environment.

• Great attitude with high-energy personality.

• Excellent customer service skills.

• Professional appearance and work ethic.

• Ability to work well in a process driven environment.

• High school diploma or equivalent.

• Valid driver license in the state that you will work and a good driving record.

• All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer.

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