Experience Specialist- Cpkh Pain Mgmt Center

• Functions as department receptionist, creating a welcoming environment.

• Greets patients, visitors, providers, vendors and others with a warm, positive attitude

• Identifies patient in accordance with the National Patient Safety Goals.

• Actively participates in patient handoff to the prep areas by passing on pertinent patient information/concerns

• Keeps personal conversations and phone calls to a minimum

• Maintains patient confidentially through appropriate level of voice

• Maintains neat and organized front desk

• Ensures front waiting area is fee of clutter and maintained for patient safety

• Uses professional etiquette and answers telephones promptly

• Takes complete and accurate messages, relays information promptly

• Keeps patients and families informed of delays or untimeliness of care.

• Demonstrates effective communication skills to promote smooth patient flow through the department

• Informs nurse of patient cancellations and request stop add-on patients promptly.

• Performs clerical functions with accuracy and promptness.

• Assembles all necessary paperwork for the patient's chart.

• Utilizes legible handwriting to eliminate errors

• Creates accurate patient consent forms on the computer with proper spelling, correct provider, procedure name and patient name

• Notifies supply order technician of need for additional supplies.

• Maintains competency in computer system and software programs utilized and seeks opportunities for growth development.

• Maintains knowledge of patient scheduling programs

• Maintains knowledge of patient care computer programs

• Attends computer classes as needed or scheduled

• Acts as resource person to the staff members including clinical staff regarding operations of the front desk

• Maintains adequate knowledge of medical terminology

• Participates in activities to improve performance in the department and enhance customer satisfaction.

• Enters procedure statistics into database program in an accurate and timely manner.

• Attends staff meetings and department in services regularly

• Actively participates in approaches to improve patient satisfaction and maintains patient confidentiality

• Participates on a department task team.

To assist and support the clinical staff and providers in the provision of patient care. The incumbent functions as a receptionist and in a clerical role for the majority of the time. Coding of procedures is another potential responsibly of this position after proficiency of the basic job function has been accomplished.