Experience (Marketing) Operations Delivery Manager, Marlboro, Hybrid, Full-Time

Schedule

Monday

• Friday 8:00-5:00 (40 hrs) Hybrid

• 5 days/month onsite

What You'll Do

Summary/Objective:

This role will be responsible for leading the planning, execution, and delivery of marketing technology and enablement projects, ensuring alignment with strategic goals and operational efficiency. You will serve as a point person for special projects and compliance audits, fostering collaboration across the Experience Team's Centers of Excellence (COEs) and maintaining marketing & communication standards. The ideal candidate will be a passionate and skilled project manager with a deep understanding of marketing technology and operations and an ability to drive continuous improvement.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serve as the point person for special projects and compliance audits, ensuring smooth execution and adherence to regulations.

• Connect and coordinate work across COEs, fostering collaboration and ensuring alignment with project objectives.

• Collaborate with the team to develop and maintain comprehensive standard operating procedures (SOPs)

• Implement and manage quality control procedures for all projects, ensuring alignment with agile principles.

• Oversee project capacity and key performance indicators (KPIs) to measure efficiency, effectiveness, and resource allocation.

• Utilize knowledge of project management principles and best practices to recommend process improvements and innovative solutions for experience project management activities.

• Collaborate effectively with internal and external stakeholders, including the experience team leadership, CoEs, technology vendors, and third-party partners.

• Document project plans, processes, and procedures.

• Organize and manage budgeting tasks for the experience department, ensuring responsible resource allocation.

• Stay up-to-date on the latest marketing technology trends and best practices.

• Perform other job-related duties as assigned by Managers(s).

• Play an active role in onboarding and training new team members

• May participate in the development and implementation of marketing technology solutions.

What You'll Need

• Bachelor's degree in Marketing, Business Administration, or related field (Master's degree preferred).

• Minimum of 5-7 years of experience in marketing technology or project management.

• Experience working in a fast-paced, dynamic environment.

• Experience managing and collaborating with cross-functional teams.

• Working knowledge of relevant marketing technology platforms and tools.

• Experience working in a financial services environment (preferred).

• Experience with financial services regulations a plus.

• Certified Project Manager (PMP) certification or equivalent (preferred).

• Proven experience in marketing technology and marketing project management.

• Strong understanding of agile methodologies and project management principles.

• Excellent communication, collaboration, and interpersonal skills.

• Ability to prioritize multiple tasks, manage time effectively, and meet deadlines.

• Demonstrated analytical and problem-solving skills.

• Strong attention to detail and commitment to quality assurance.

What We Do

DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares.

We are proud to be a Equal Opportunity Employer/ Protected Veterans/Individuals with Disabilities.

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