Experience Designer

PNC Financial Services Group, Inc. Birmingham , AL 35202

Posted 2 months ago

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As an Experience Designer within PNC's Digital organization, you will be based in PNC's footprint.

As an Experience Designer on the Small Business / Cash Flow Insight Digital team, you will focus on creating digital experiences for Small Business owners across the full customer journey - shopping for an account, applying and opening an account or payment service, and accessing and using accounts, products and payments services. You will have knowledge of user experience design, visual design, design thinking, and digital project management. You will also be an important part of the PNC Digital team and have working knowledge of the following preferred skillsets:

  • Experience creating digital experiences for mobile apps, responsive applications and websites

  • Experience with Sketch, and Adobe Creative Suite (Photoshop, Illustrator, etc.), Invision, or other prototyping software

  • Working knowledge of the end-to-end design & development process for apps and websites

  • Understanding of design thinking and communicating design thinking concepts within an organization

  • Ability to clearly articulate design decisions and how they turn into real business results

  • Advocate for human-centered design - know how to turn data and insights into tangible design solutions

  • Understand how to conduct quantitative user research (usability tests, moderated user interviews, etc) and synthesize findings for a non-design audience

  • Translate business and customer requirements into customer journey maps, storyboards, wireframes, high fidelity mock ups, prototypes, and any other needed visuals for product, project and strategic ideas

  • Use and understand modern interaction design patterns and best practices

  • Strong visual and communication design skills to help deliver value through an experience that is engaging and intuitive

Job Description

  • Supports the transformation of tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert.

  • Identifies and discovers customer and business needs through contextual inquiries, and generative and quantitative research, and identify solutions to meet those needs. Makes decisions of significant customer impact from wide array of possibilities, not limited to the Banking Industry.

  • Executes visual, information, interaction, and service design elements of the initiative that meets business and customer needs and delights customers. Communicates the initiative and product to others (Team Members) through user journeys, storyboards, prototypes, wireframes, and other materials.

  • Gauges the usability of new and existing products, and make constructive suggestions for change.

  • Conducts research studies and present findings that will inform improvements in the customer experience.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

  • Customer Focused
  • Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk
  • Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Business Analytics

  • Knowledge of technologies, techniques and practices for the evaluation of business performance data; ability to analyze business performance using advanced statistical methods to justify and drive future business planning decisions.

Creativity

  • Knowledge of the approaches, tools, and techniques for promoting creative, original thinking and ability to apply it to a variety of business situations.

Design Thinking

  • Knowledge of the concepts, principles, and processes of design thinking; ability to utilize the knowledge in designing new products and services and even improving organizational operation.

Effective Communications

  • Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Graphic Visualization

  • Knowledge of visualization tools and techniques and ability to create visual images of ideas, concepts and physical objects to communicate abstract or concrete messages to a target audience.

Group Facilitation

  • Ability to design and facilitate a group process, elicit contributions from group members, stimulate a focused group discussion, and achieve a desired outcome.

Product Development Life Cycle

  • Knowledge of and the ability to develop products and bring them into the marketplace.

Requirements Analysis

  • Knowledge of methods and techniques to elicit, analyze and record required business functionality and non-functionality requirements; ability to analyze these requirements to ensure the success of a system or software development project.

Solutions Development

  • Knowledge of and the ability to assess customer needs and provide solutions for them.

User Experience Design

  • Knowledge of user experience design tools, techniques and approaches; ability to design applications that are valued, positively perceived and used by clients.

User Interface Design

  • Knowledge of activities, practices, deliverables and considerations; ability to design effective graphic user interfaces for delivery of information to the client's desktop workstation.

Work Experience

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Bachelors (Required)

Additional Job Description

Benefits

PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.

The Human Resources Service Center hours of operation are Monday

  • Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

ArrayArrayAs an Experience Designer within PNC's Digital organization, you will be based in PNC's footprint. As an Experience Designer on the Small Business / Cash Flow Insight Digital team, you will focus on creating digital experiences for Small Business owners across the full customer journey - shopping for an account, applying and opening an account or payment service, and accessing and using accounts, products and payments services. You will also be an important part of the PNC Digital team and have working knowledge of the following preferred skillsets. Advocate for human-centered design - know how to turn data and insights into tangible design solutions. Understand how to conduct quantitative user research (usability tests, moderated user interviews, etc) and synthesize findings for a non-design audience. Translate business and customer requirements into customer journey maps, storyboards, wireframes, high fidelity mock ups, prototypes, and any other needed visuals for product, project and strategic ideas. Use and understand modern interaction design patterns and best practices. Identifies and discovers customer and business needs through contextual inquiries, and generative and quantitative research, and identify solutions to meet those needs. Makes decisions of significant customer impact from wide array of possibilities, not limited to the Banking Industry. Executes visual, information, interaction, and service design elements of the initiative that meets business and customer needs and delights customers. Communicates the initiative and product to others (Team Members) through user journeys, storyboards, prototypes, wireframes, and other materials. Gauges the usability of new and existing products, and make constructive suggestions for change. Conducts research studies and present findings that will inform improvements in the customer experience. Customer Focused

  • Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk

  • Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Creativity

  • Knowledge of the approaches, tools, and techniques for promoting creative, original thinking and ability to apply it to a variety of business situations. Group Facilitation

  • Ability to design and facilitate a group process, elicit contributions from group members, stimulate a focused group discussion, and achieve a desired outcome. Requirements Analysis

  • Knowledge of methods and techniques to elicit, analyze and record required business functionality and non-functionality requirements; ability to analyze these requirements to ensure the success of a system or software development project. insight, visualization, statistical methods, graphic visualization, quantitative research, articulate, customer experience, effective communication, effective communications, enterprise risk management framework, user interface design, sketch, communication design, business planning, user interviews, product development life cycle, wireframes, user journeys, interaction design, communications, group facilitation, design thinking, communication, evaluation, visual design, software development, research, photoshop, user research, assessing, business analytics, organizational, digital project management, user experience design, adobe creative suite, Interaction Designer, Visual Designer, Lead Experience Designer, UX Visual Designer, Digital Designer, UX Designer, Senior UX Visual Designer, Digital Design Consultant, Senior UX Designer Consultant, Senior Visual Designer

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Experience Designer

PNC Financial Services Group, Inc.