Experience Design Lead

Job Description

The McDonald's Global Experience Design team is a key part of the Customer Experience team (MCX), which provides user-centered experiences that deliver a cohesive and significant experience for customers and restaurant team members around the world. We are seeking a versatile designer to join our Experience Design team.

The position requires proven expertise in solutions with strong design work, design sensibility, and articulate storytelling. This is a hands-on role focused on both product discovery and design deliverables. The position involves participating in the entire design lifecycle - such as participating in user research and translating research data into actionable user flows, wireframes, and high-fidelity designs. This position is focused on defining the future for our enterprise products that enable and configure data for our global restaurant technology: the point of sale and kitchen technology that crew use to take orders, prepare food, and deliver it to the customer.

Responsibilities:

Your attention to detail is world-class, your design skills impeccable, and you love putting structure around difficult problems. You thrive on being hands-on and immersive. You look for opportunities to improve the way things work.

• You will ensure there is steadfast user focus throughout the entire product lifecycle process.

• Your design solutions are user-centric while also meeting business goals.

• You're comfortable navigating the ambiguity of design discovery, skillfully transforming chaos into organized and impactful design solutions."

• You champion ongoing improvements by considering market analysis, customer feedback, metrics, and usability findings.

• You will partner closely with product management and engineering teams to drive innovation and push the boundaries of what's possible.

• You actively drive the design review cycle and close on design requirements.

• You effectively lead collaboration across teams; not just gathering business requirements but support in defining them.

• You have experience applying Accessibility best practices (WCAG)