Experience Coach (Front Desk At New Boutique Fitness Concept)

Brooklyn Boulders Allston , MA 02134

Posted 9 months ago

From the creators of Brooklyn Boulders, BKBX is the latest in adventure training and functional fitness coming to Boston this Winter.

Our ground-breaking space features a premium studio, bouldering walls, functional training zones, recovery amenities, and custom wearable technology. Developed by Dr. Paul Juris, BKBX programming is rooted in skills and techniques that fuel outdoor journeys from rock-climbing and mountain biking to skiing, surfing, rowing, and beyond. BKBX is designed to train athletes who defy the fake fitness trends and think beyond the "box".


Expanding the reach of human potential by embracing adventure, progressing with data, training for performance and creating environments that breed superhumans. BKBX will provide cutting-edge technology for training and recovery, using deconstructed climbing as a medium for performance advancement and combining it with new technologies and other proven fitness modalities to deliver a completely new way of training for an adventurous lifestyle.

If you're passionate about the Brooklyn Boulders brand, outdoor adventure, and adventure training, we invite you to join us as we embark on something new this winter.


The Experience Coach is responsible for supporting all aspects of the BKBX customer experience. They engage directly with our guests and members, guiding them through experiences and purchase decisions, and act as a guardian and ambassador of the BKBX experience innovating and creatively pushing it forward based on the needs and feedback of the local community. They also support the large format classes offered at the studio and help curate the guest's fitness experience. They are enthusiastic and exuberant, excited about growing our community, connecting with and guiding members and guests with information or encouragement throughout each part of the facility, and they are passionate about adventure and fitness.


  • Ensure smooth operations and a vibrant culture. Work the front desk, recovery studio, adventure bar and assist in classes as needed.

  • Offer our community guidance, support and information that allows them to make membership and/or other purchase decisions.

  • Be responsible for achieving relevant sales, performance and production goals.

  • You will assist the Head Coach by managing class set-up and breakdown and by providing additional instruction and coaching in class as needed.

  • Regularly solicit community member feedback - in and outside of classes - and report back to the Head Coaches and Front Desk Manager.

  • Be an ambassador to the Team and community, evangelizing the business goals, high level visions, and plans.


  • Excellent written and verbal communication skills.

  • An entrepreneurial spirit, engaging personality, and a relentless drive.

  • Strong Sales background, with excellent organizational and multi-tasking abilities.

  • Experience using POS, Membership Management, or CRM software, specifically, customer engagement, account management and data analysis.

  • Proficiency in Microsoft Word and Excel, Google Apps

  • A Personal Training Certification, other certifications a plus

  • Knowledge and experience in the fitness, climbing and/or hospitality industries is a plus

  • The ability to work on your feet for 8+ hours at a time, and actively participate in classes

  • The ability to work during peak periods; Early mornings, weekends and/or evenings

  • The willingness to learn and the desire to grow.

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Experience Coach (Front Desk At New Boutique Fitness Concept)

Brooklyn Boulders