Wesco Aircraft is a dynamic, global company looking for enthusiastic team members to support our vision: To generate value in everything we do every day as a highly engaged team delivering the best customer experience. We invest in our employees, providing outstanding opportunities for career progression and personal development. We invite you to explore a career with our Wesco Aircraft Team.
The Expediter I is accountable for building and maintaining excellent customer relationships by responding promptly to routine inquiries and requests; facilitating rush orders, trouble-shooting order-related issues, monitoring availability of materials and parts, and expediting parts through receiving and inspection processes. Providing on going and excellent customer service will be the Expediter's daily goal, through fast, accurate processing of orders, and prompt communication. This position will require performing various related administrative tasks, in support of the Warehouse team and/or the Tooling Repair facility, when appropriate.
DUTIES AND RESPONSIBILITIES:
Provide excellent customer service with the intentions of building and maintaining customer relationships through fast and accurate processing of orders, and prompt communication
Read packing slips to determine type and quantity of materials required, availability of stock, and order priority
Expedite parts to Inspection status
Perform data entry as required to process/update inventory information and orders
Utilize the computer database to perform inquiries to research inventory status, availability, and any additional information that may support pending customer/order requests
Run and monitor inventory reports regularly to verify availability of materials
Ensure all required reporting/forms are submitted correctly and in a timely manner to internal customers
Locate and distribute materials and parts to specified areas within the warehouse to ensure timely processing
Utilize material transport equipment such as: handcarts, hand trucks, pallet jacks, drum dollies, and forklifts (as trained or certified)
Confer with Supervisor/Lead to eliminate difficulties and delays, and to communicate status/updates
Confer with Sales and Warehouse personnel to assure that 'Rush' orders are shipped as required by the customer
Monitor and ensure all work activities involving products and documentation (certifications, forms, correspondence and database entries) are in compliance with Wesco Quality Management System procedures, processes, Warehouse Work Instructions
Assist in various warehouse departments, as cross trained and required
Attend regularly scheduled or impromptu department or company-sponsored meetings and training, as required
High School Diploma or GED is required
Proven excellence in customer service, order entry, and/or warehouse or shipping skills, is required
Current knowledge of Wesco customers and products is highly preferred
Demonstrated ability to accurately and efficiently perform root cause analysis and conduct thorough research
Demonstrated skills in detailed data entry is required
Excellent customer service attitude, with a strong willingness to assist in multiple areas within the Warehouse department, as needed;
Ability to demonstrate and maintain a positive attitude and strong teamwork abilities
Strong verbal and written communication skills, with professional daily interaction with customers (as trained)
Ability to be maintain work in an organized and clear manner
Ability to learn and gain knowledge of the integrated database systems, job-specific software programs, as well as Microsoft Office Suite, including Outlook, Word and Excel, as needed
This position requires use of information which is subject to compliance with the International Traffic in Arms Regulations (ITAR). To conform to U.S. Government export regulations/ITAR, applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.
Wesco Aircraft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Wesco is proud to offer a broad range of benefits options. You can choose from a number of plans including medical, dental, vision, life and disability insurance and voluntary supplemental programs. All full-time employees are eligible for benefits coverage.
Wesco Aircraft is one of the world's leading distributors and providers of comprehensive supply chain management services to the global aerospace industry, based on annual sales. Our services range from traditional distribution to the management of supplier relationships, quality assurance, kitting, just-in-time delivery, chemical management services, third-party logistics or fourth-party logistics and point-of-use inventory management. We offer one of the world's broadest portfolios of aerospace products, including C-class hardware, chemical and electrical and comprised of more than 565,000 active stock-keeping units. Wesco Aircraft has more than 2,900 employees across 50 locations globally with net sales of $1.6 billion in 2018. To apply, please email your resume to: email@example.com
Wesco Aircraft Hardware Corp