Expediter (Full-Time, Part-Time, Seasonal Available)

Job Description:

Ensures prompt and polite service to our members and guests. Serves as the liaison between the kitchen and servers. Facilitates the transportation of food items from the kitchen to the dining room floor with the support of food runners.

General Requirements:

• Complies with Oak Hill Country Club's Acorns of Excellence.

• Report to work at the scheduled time, neatly groomed and dressed in accordance with Oak Hill Country Club's appearance standards.

• Exceptional attention to detail.

• Anticipate guest and contact needs, ascertain satisfaction, and respond urgently and appropriately to concerns and requests.

• Exceptional communication abilities when interacting with members, associates, guests, clients and internal departments to build relationships.

• Able to consistently perform tasks with little direct supervision.

• Works harmoniously and professionally with co-workers.

Job Requirements:

• Assists servers, food runners and table attendants throughout the course of service.

• Ensures all service stations in the kitchen are stocked and ready for service.

• Ensures plated hot food leaves the kitchen quickly.

• Carefully matches all food items to correct orders.

• Ensures that each food item has the appropriate side dishes and sauces.

• Lines up the plates by seat number and directs the food runners.

• Hand carries food to tables using the correct seat positions on the ticket when no food runner is available.

• Maintains cleanliness of service stations in kitchen while ensuring that the kitchen is free from clutter and that the kitchen floor is a clean and safe work area.

• Ensures that bread, soup and other food products are available.

• Ensures that the salad bar stays stocked, clean and in good working condition.

• Ensures that all items in "to go" orders are correctly assembled and labels them by stapling the ticket to the bag.

• Wipes up spills or drips on the rims of dishes and ensures the consistency of plate presentation.

• Assists table attendants in the dining room with clearing soiled dishes, filling waters and setting the dining room.

• Breaks down and cleans service stations in the kitchen at the end of the shift.

• Reports complaints to manager on duty when received.

• Responsible for storing equipment and materials properly and in the correct areas.

• Ensures that all storerooms and equipment storage areas are orderly and clean.

• Inspects equipment for defects, cleanliness or any maintenance that needs to be completed and reported to supervisor.

• Performs other duties as assigned.

• Ability to develop and maintain awareness of occupational hazards and safety precautions; skilled in following safety practices and recognizing hazards.

• Knowledge of and ability to perform required role during emergency situations.

Physical Requirements:

• Must be able to continuously sit, stand and walk a minimum of 8 hours.

• Must be able to lift up to 30 pounds and perform strenuous work lifting.

• Must be able to bend, kneel, push and pull over the course of a shift.

• All employees must maintain a neat, clean and well-groomed appearance per Oak Hill's appearance standards.

• Will be required to perform job functions outdoors and be exposed to sun, heat, humidity and other elements.

• Must be able to work a flexible shift that includes early mornings, nights, weekends, holidays, split shifts, and extended shifts.

• Must be 18 years of age.

• Must have a reliable form of transportation to and from work.

Qualifications:

Experience:

• Formal and / or fine dining experience (FOH or BOH) preferred.

• Club, luxury resort or other hospitality industry experience preferred.

Education:

• High school or equivalent education required.

Licenses & Certificates:

• ServSafe or other relevant food safety certifications (preferred but not required).

• Ability to obtain and/or maintain any government required licenses, certificates or permits.

• Valid driver's license.