Expansion Executive Casino Host Durant Resort Player Development

Choctaw Nation Of Oklahoma Durant , OK 74702

Posted 6 days ago

Expansion Executive Casino Host Durant Resort Player Development in Durant, Oklahoma

Expansion Executive Casino Host Durant Resort Player Development

Description

Job Purpose or Objective(s): The foremost role of an Executive Casino Host is to own all aspects of strategic relationships with a specific group of up to 600 VIP Players. The main purpose in the role will be to develop a lasting, growth-oriented relationship with each customer through a combination of in-person and on the phone sales activities. The results desired by an Executive Casino Host is the relationship build thru sales measures.

Primary Tasks:

  • Generate casino revenue through development of VIP accounts while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs to draw new to property VIP guests.

  • Build loyalty among valued VIP customers by developing relationships, effectively utilizing marketing, and upscale sales techniques.

  • Maintain relationships with VIP guests through personal contact by phone, email, text, and in person to maximize gaming revenue goals established by the management team.

  • Recruit VIP players utilizing Choctaw resources including: limo services, property amenities, and direct mail actively.

  • Anticipate, respond to and consistently meet or exceed the needs of guests including, but not limited to, transportation and accommodation arrangements.

  • Coordinate as needed with other property departments for successful delivery of pre-trip itinerary; leverage partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to maximize smooth, high end service delivery

  • Evaluate a player's current and potential worth to offer comps within the parameters of the comp guidelines, build loyalty and maximize return on investment. Executive Casino Hosts will have increased comping authority for higher-value customers.

  • Fully comply with all applicable rules, regulations, laws and policies, and conduct themselves with the highest levels of integrity and honesty.

  • Other duties as assigned

Required Education, Skills and Experience:

MINIMUM

  • A Bachelor's degree or equivalent combination of education and experience.

  • Effective decision making and social skills, and become knowledgeable of the hotel and casino, including all events, attractions and restaurants.

  • Self-starter with the ability to take initiative, set priorities, and manage several projects simultaneously on tight deadlines with a minimum of supervision.

  • Knowledge of standard computer applications.

  • Excellent communication skills and knowledge of budget process, financial statements, accounting principles, and property policies and procedures.

  • Three (3) to five (5) years' experience in sales or marketing.

TARGET

  • A Bachelor's degree in a related field.

  • Demonstrated knowledge of casino marketing, as well as regular high-limit customers and their betting habits in order to make knowledgeable decisions regarding comps.

  • Self-starter with the ability to take initiative, set priorities, and manage several projects simultaneously on tight deadlines with a minimum of supervision.

  • Proficient in computer applications.

  • Excellent communication skills and knowledge of budget process, financial statements, accounting principles, and property policies and procedures.

  • Three (3) to five (5) years' experience in sales, marketing, or casino operations preferably gaming

Job Hospitality

Primary Location OK-Durant

Work Locations Durant Casino 4216 S Hwy 69/75 Durant 74701

Organization Gaming

Schedule Regular

Full-time

Variable

Req ID: 21005225

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Expansion Casino Host Durant Resort Player Development

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VIEW JOBS 5/6/2021 12:00:00 AM 2021-08-04T00:00 Expansion Casino Host Durant Resort Player Development in Durant, Oklahoma Expansion Casino Host Durant Resort Player Development Description Job Purpose or Objective(s): The Casino Host will manage all aspects of a customer journey while on property, simultaneously coordinating with Executive Casino Hosts on pre- and post-trip planning. Primary Tasks: * Provide superior guest service including greeting guests in the casino, participating in social events/special promotions and making transportation and accommodation arrangements in accordance with the players' needs. * Manage database of mid-level players in order to build loyalty and generate repeat business while identifying new players on the casino who meet the hosting criteria. * Identify and resolve service failures; taking immediate action to resolve service gaps and cement player loyalty by using comp authority or making exceptions. * Resolve difficult situations with guests in a calm, professional and prudent manner. * Evaluate and identify a players current and potential worth according to the parameters of the comp guidelines in order to build loyalty and maximize return on investment. * Manage hotel fill quota, Rev Par goals and coordination with Executive Host Team, and other employees. * Enforce compliance of all applicable rules, regulations, laws and policies. * Identify and implement methods to increase efficiencies and improve products or services. * Other duties as assigned. Required Education, Skills and Experience: MINIMUM * High school diploma or GED. * Knowledge of standard computer applications. * Demonstrated knowledge of casino marketing, as well as regular high-limit customers and their betting habits in order to make knowledgeable decisions regarding comps. * Must possess effective decision making and social skills, and become knowledgeable of the hotel and casino, including all events, attractions and restaurants * Excellent communication and customer service skills as well as good overall knowledge of casino operations. * Two (2) years prior customer service related experience TARGET * High school diploma or GED. * Knowledge of standard computer applications. * Demonstrated knowledge of casino marketing, as well as regular high-limit customers and their betting habits in order to make knowledgeable decisions regarding comps. * Must possess effective decision making and social skills, and become knowledgeable of the hotel and casino, including all events, attractions and restaurants * Excellent communication and customer service skills as well as good overall knowledge of casino operations. * Three (3) years casino experience highly preferred. Job Gaming Primary Location OK-Durant Work Locations Durant Casino 4216 S Hwy 69/75 Durant 74701 Organization Gaming Schedule Regular Full-time Variable Req ID: 21005226 Choctaw Nation Of Oklahoma Durant OK

Expansion Executive Casino Host Durant Resort Player Development

Choctaw Nation Of Oklahoma