Facebook is looking for a VIP Operations Technician to provide world-class support to our executive team. This person will be responsible for delivering and supporting the latest technology while maintaining a high level of reliability.
To be successful, this person must show initiative, be motivated by technology and customer service, and have great attention to detail. Excellent communication skills are required and frequently utilized in this position.
Create and execute detailed plans around executive-level projects resulting in highly effective and efficient delivery of technical solutions.
Establish trust and maintain a high level of confidentiality for all VIP Operation activities/tasks.
Innate understanding of urgency and the escalation of issues quickly when appropriate.
Establish relationships cross-functionally to drive escalations to closure.
Perform software and hardware configuration across diverse platforms.
Setup and support mobile devices including both Android and iPhone.
Recommend new and upgraded technologies based on industry trends that would increase efficiency and/or effectiveness of the executive team.
Contribute to various forms of documentation (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
Provide Audio/Video conference support for onsite/offsite presentations, events, and meetings.
Execute with security being the number one priority without causing blockers or reduced productivity.
Assist with internal process improvements.
Travel internationally to provide Executive support on occasion.
Provide 24x7 on-call support in an on-call rotation.
Experience with Active Directory, Microsoft Exchange (EMC), Outlook Web Access and Office 365.
Experience with client-side troubleshooting of network (i.e. DNS, DHCP, and certificate-based authentication).