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Executive & Office Support Manager

Expired Job

Midcontinent Communications Minneapolis , MN 55415

Posted 5 months ago

Midco has been blazing trails since 1931, bringing innovation to the world of telecommunications and delighting customers with exceptional service. Through ambition, imagination and a genuine commitment to each other, Midco proudly serves more than 385,000 residential and business customers in 342 communities in Kansas, Minnesota, North Dakota, South Dakota, and Wisconsin. We're also dedicated to making our communities better places to live, work and play. Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

  • Free and discounted Midco services

  • Tuition reimbursement

  • Support of employee involvement in the communities we serve

  • Employee referral program

  • Wellness programs to learn about employment opportunities and apply today.


The Executive& Office Support Manager serves as the primary point of contact for internal and external constituencies on all matters, business and personal, pertaining to the President and CEO. This role is responsible for creating and implementing office best practices to ensure the effectiveness for the corporate office by managing and directing the administrative team and functions within the corporate office to ensure a smooth, efficient and appropriate flow of information, schedules and tasks. This role also serves as a liaison to the Board of Directors and senior management teams; organizes and coordinates executive outreach and external relations efforts (i.e. foundations, boards, etc.); and oversees special projects. This individual must be able to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities.


  • Oversee and direct the administrative team's workflow to manage and complete a broad variety of administrative tasks for the President & CEO and members of the executive team including but not limited to managing an active appointment calendar; completing expense reports; composing and preparing correspondence that is sometimes confidential; arranging detailed travel plans, itineraries, and agendas; and compiling documents for travel-related meetings. Work requires some analysis and use of initiative and independent judgment. Remain knowledgeable of corporate policy. Often called upon to interpret and communicate executive or board's intent to other employees

  • Plan, coordinate and ensure the schedule is followed and respected while serving as internal and external liaison for the President/CEO to create win-win situations.

  • Considered subject matter expert within discipline. Conducts highly complex work critical to the organization. Works without supervision with extensive latitude for independent judgment. Assists less experienced peers.

  • Research, prioritize, and follow up on issues and concerns addressed to the executive office, including those of a sensitive, complex or confidential nature. Determine appropriate course of action, referral or response.

  • Provide a bridge for smooth communication between the President/CEO and staff demonstrating leadership and establishing credibility, trust and support with internal and externals contacts.

  • Works closely and effectively with the President/CEO to keep him/her well informed of upcoming commitments and responsibilities, following up appropriately.

  • Be aware and have a good understanding for the issues taking place in the environment and keeping the President/CEO appropriately updated in a manner that empowers executive and senior leadership team.

  • Provide leadership to build relationships crucial to the success of the organization.

  • Successfully complete critical aspects of deliverables with a hands-on approach, including drafting business letters, personal correspondence, and other tasks that facilitate the President/CEO's ability to effectively lead the company.

  • Personal assistance duties as assigned (i.e. family travel arrangements, foundation work, etc.).

  • Prioritize conflicting needs; handles matters expeditiously, proactively and follows-through on projects to completion, often with deadline pressures.

  • Participate as an adjunct member of the executive team including assisting in scheduling meetings and attend meetings to take minutes, if needed.

  • Act as office liaison to coordinate office needs and manage reception, office equipment, mail and outside vendors.

  • Assist in coordinating the agenda of executive and senior management team meetings and off-sites, and all staff meetings.

  • Communicate effectively and professionally in all forms of communication with internal and external customers.

  • Adhere to Midco privacy guidelines to ensure each customer's privacy.

  • Maintain regular attendance as required by your position.


  • Demonstrate exceptional organizational and time management skills to effectively prioritize and complete projects.

  • Possess strong people and relationship management skills to work independently, to interface with all levels and functions of the organization and to maintain good rapport and relationships throughout the organization.

  • Engage, develop and supervise direct reports.

  • Provide timely performance feedback and coaching according to company policy.

  • Function as an effective team member while supporting the efforts and concepts of other departments.

  • Support the mission, vision and values of Midco.

  • Apply personal ethics, honesty, initiative, flexibility, accountability and confidentiality in all areas of responsibility.

  • Possess an enthusiastic, energetic, self-motivated and detail-oriented approach towards work and all work projects.

  • Possess strong problem solving and decision making skills while using good judgment.

  • Multi-task and change from one task to another without loss of efficiency or composure.

  • Maintain a positive work environment by acting and communicating in a manner to foster an efficient and strong working relationship with customers, clients, co-workers and management.

  • Identify opportunities for improvement while creating and implementing viable solutions.

  • Actively follow Midco policies and procedures.

  • Perform other duties as assigned.

Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.


  • Bachelor's Degree required (Business Administration Major preferred) or equivalent work experience.

  • 8+ years of upper level executive assistant support and/or office manager experience or equivalent combination required.

  • Advanced Microsoft Word, Excel and PowerPoint and Outlook skills required.

  • Other computer skills including Adobe Acrobat and Internet-based research preferred.

  • Highly developed sense of professional courtesy. And ability to think proactively to maximize opportunities to promote the work of the organization.


  • The employee is occasionally required to reach with hands and arms, stoop, kneel or crouch.

  • The noise level in the work environment is moderate.

  • Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, or any other characteristic protected by law.

  • Please view Equal Employment Opportunity Posters provided by OFCCP here.

  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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Executive & Office Support Manager

Expired Job

Midcontinent Communications