Executive Meeting Manager - Renaissance St. Louis Airport

Schulte Hospitality Group Saint Louis , MO 63150

Posted 1 month ago

RNMO-4890

  • Responsible for learning the hotel(s) brand and strategy

  • Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience

  • Manage business travel accounts to maximize business potential

  • Negotiate group business, guest room rates, meeting room rental, and hotel services within assigned markets that meets or exceeds hotel revenue goals

  • Responsible for obtaining appropriate approvals for contracts per SOP (airlines, major sporting events, etc...)

  • Negotiate contracts according to company standards

  • Be aware of departmental revenue and up sell at every possible opportunity

  • Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented maintain existing accounts with active trace/follow up system

  • Ensure accurate and complete use of the sales system per SOP including recording all bookings and lost business

  • Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions

  • Develops, maintains, and prospects a Target List of accounts and communicates updates to DOS

  • Research and understand demand generators, new business sources, and use the internet as a prospecting tool

  • Prepares resumes for groups prior to group arrival and review all details in weekly meeting

  • Assist with all group rooming list, daily inspection of guest folio, communication with front office on group arrival, communication with accounting regarding guest billing, communication with Revenue Management team on group room block.

  • Conduct pre- and post-conference meetings when it is agreeable with the client

  • Attends property specific receptions to generate leads and interact with customers

  • Organize and execute local area blitzes

  • Implement special promotions relating to sales segment

  • Partner with third party meeting planners such as HelmsBriscoe, HPN, Conference Direct to generate additional leads and bookings

  • Establishes relationships with local businesses and organizations and is an active member in local industry associations

  • Builds relationships with competitors in like roles to keep apprised of trends in the market and industry, and supply changes

  • Conducts tours of the hotels and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures

  • Provide prompt and accurate responses to all client requests for proposals and information

  • Consistently meet or exceed sales goals including predetermined revenue and sales activity

  • Completes daily/weekly/monthly reports as directed by the DOS/GM

  • Participate in Quarterly/Annual Business and Marketing Plans, assist with budget process

  • Attends appropriate trade shows, organizes sales trips in local market and feeder cities as directed by the DOS

  • Communicates any product or service issues to DOS or GM

  • Divides selling time equally between hotels or as directed by the DOS/GM

  • Maintains a presence and is accessible at each hotel per the direction of the DOS/GM

  • Work client-related special events

  • Abides by Prime Time Selling hours

  • Participates in MOD program as required

  • Other duties as assigned

DESIRED EDUCATION AND EXPERIENCE:

  • Minimum of High School education, post-high school education preferred

  • Minimum of 2 years in hotel customer service role or sales experience preferred

KNOWLEDGE, SKILLS AND ABILITIES:

  • Outgoing personality

  • Maintains a professional image at all times through appearance and dress

  • Ability to work collaboratively with hotel service team in providing exceptional customer service

  • Clear, concise written and verbal communication skill

  • Demonstrate ability to achieve sales goals

  • Proactive sales approach; assertive and fast paced, driven to succeed

  • Excellent time management skills

  • Understands need time strategy as developed by Revenue Management

  • Must have flexible work hours that may include evenings, weekends, and holidays

JOB COMPETENCIES:

  • Approachability

  • Coachable

  • Customer Focus

  • Interpersonal Savvy

  • Problem Solving

  • Functional/Technical Skills

  • Integrity/Trust

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
General Sales Manager St Louis

Entercom

Posted 3 days ago

VIEW JOBS 11/14/2019 12:00:00 AM 2020-02-12T00:00 Entercom Communications, America's #1 creator of live, original audio content, has a rare opening for an experienced broadcast sales manager in St. Louis. The ideal candidate will have a Minimum 5+ years General Sales Manager experience in radio. Must have the skill and drive to motivate in today's changing environment, can manage inventory as well as people, and bring new ideas to generate revenue. Strong background in Strategic Account Management, sales training/leadership, pricing and budgeting required. 4 year degree preferred. * Essential Duties and Responsibilities include: * Responsible for day-to-day station sales operations and oversees achievement of revenue goals. * Effectively manage the station sales department initiatives including, but not limited to, hiring and training staff, coaching and developing team, making account assignments, and maintaining market visibility. * Effectively pinpoint digital and non-spot opportunities to drive revenue. * Establish overall tone, mission, vision and direction of department and set department priorities. Hold Sales Team accountable to all priorities. * Attend face-to-face client meetings with Account Executives. * Assign Account Executive individual revenue and activity goals. * Motivate with positive tone day in and day out. * Other duties as assigned by supervisor; this position reports directly to Market Manager. If chosen, you'll work alongside a team of passionate management colleagues and within a veteran sales organization committed to marketing excellence and unwavering customer service. At your disposal will be client-friendly personalities, leading-edge software, creative services, digital marketing support, seller training modules and comprehensive market research tools; in short, everything you and your sellers need to be successful. Best of all, you'll receive best-of-breed training, incentives and benefits from Entercom Communications, America's second largest radio broadcaster and a recognized innovator in our field. Qualifications: * Minimum 5+ years in General Sales Manager Experience in Radio. * BS/BA Degree Preferred * Strong background in Strategic Account Management, sales training/leadership, pricing and budgeting required. Entercom Saint Louis MO

Executive Meeting Manager - Renaissance St. Louis Airport

Schulte Hospitality Group