Executive Meeting Manager - Franchised

Job Number 24172400

Job Category Sales & Marketing

Location The Ben Autograph Collection, 251 N. Narcissus Ave, West Palm Beach, Florida, United States VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Concord Hospitality Enterprises. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Title: Executive Meeting Manager

Department: Sales

Reports To: Director of Sales

Job Summary:

Develop and foster Group and Catering business for the hotel through both proactive and reactive sales efforts. The Executive Meeting Manager is responsible for providing exceptional customer service to both internal partners and external clients. The role involves managing relationships to secure repeat and referral business, finding new opportunities, and serving as a liaison between customers, the Sales team, and the Event Management team.

Key Responsibilities:

Customer Service Excellence:

Provide the highest levels of customer service to internal partners and external clients at all times. Ensure a successful experience for event planners and attendees, aiming to secure both repeat and referral business.

Effective Communication:

Respond quickly, professionally, and efficiently to all internal and external inquiries. Deliver clear and concise communication that reflects Concord Hospitality's standards across all channels.

Time Management & Planning:

Demonstrate excellent time management, self-motivation, and organizational skills with a keen focus on details. Efficiently monitor and manage all aspects of pre-event, event, and post-event details, including room blocks, meeting spaces, concessions, group history, reports, contract clauses, group resumes, event orders (BEOs), billing details, and other integral aspects of group events.

Event Management:

Track, detail, and communicate all aspects of assigned events to ensure successful execution. Be proactive in understanding event needs and in organizing every detail, from room blocks to post-event billing.

Hotel Product Knowledge:

Gain knowledge of the hotel's food and beverage offerings, pricing, and event spaces. Understand audiovisual needs and any other relevant event-related details to ensure client satisfaction.

Business Development:

Effectively maintain assigned accounts and develop new business opportunities for the hotel through proactive outreach and relationship building.

Revenue Forecasting:

Work closely with internal and external partners to accurately forecast group room and food & beverage revenues. Understand strategies that will maximize released space, room usage, and overall hotel revenue.

Sales Tools & Processes:

Learn and utilize digital sales systems (e.g., Delphi, CI/TY, PMS) and conceptual sales strategies (e.g., Marketing Plan, rates, goals) to efficiently meet individual and team objectives.

Client Engagement:

Attend customer functions as needed, such as site visits, tastings, pre- and post-event planning meetings, and other networking events to enhance client relationships.

Internal Collaboration:

Actively participate in internal meetings, conference calls, reporting, and planning sessions. Prepare for client-focused meetings to ensure seamless event execution.

Career Development:

Take ownership of your career by seeking opportunities for training and job advancement. Actively work on developing personal and professional skills through company-provided resources.

Ad Hoc Duties:

Perform any reasonable requests made by management, and adhere to company policies and procedures.

Benefits:

We offer competitive wages. Full-time associates are eligible for a comprehensive benefits package, including:

• Medical, dental, and vision plans
• Life insurance
• Short and long-term disability options
• 401K options
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training and development opportunities
• Career advancement opportunities

Why Concord?

Concord Hospitality invests in its associates through training and development at all levels, from interns to executive leaders. Our "Associate First" culture fosters personal development both within the workplace and beyond. We value work-life balance, diversity, and providing the best customer service and quality accommodations in every market. Our company is built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

Our associates are our foundation, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. At Concord, we support diversity and inclusion, and our mission is to be a "Great Place to Work for All."

You'll often hear our national company cheer:

"We Are Concord!"

This company is an equal opportunity employer.

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The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.