Executive Lounge Attendant

About Us

The JW Marriott Nashville Hotel offers the ideal location for leisure, business and meeting guests in the heart of downtown Nashville, adjacent to the state-of-the-art Music City Center. The first-to-market JW Marriott property includes 533 guestrooms, inclusive of 37 suites, along with a broad array of amenities. The 33-story hotel features 50,000 square feet of indoor function space, an expansive 10,000 square-foot outdoor pool and lounging deck overlooking the city skyline, Bourbon Steak by Michael Mina, as well as a 15,000 square foot event lawn.

Owned and operated by Turnberry, the JW Marriott Nashville is located at 201 8th Ave. South, Nashville, TN. To learn more, visit the official JW Marriott Nashville website or follow the hotel on social media via Facebook, Instagram and Twitter.

Position Summary

The Executive Lounge Attendant is responsible for taking guests' food & beverage orders, retrieving and serving alcoholic/ non-alcoholic beverages and food orders to tables, adhering to service standards, courteously and efficiently. They will collect payment, assist in the maintenance of the lounge area and equipment. This position will be responsible to build great guest relationships with Marriott Bonvoy Members and guests who purchase or receive Executive Lounge access.

Responsibilities:

• Serve all food courses and non-alcoholic beverage items to the guest in accordance with service standards

• Review daily specials and maintain awareness of menu items throughout the shift

• Take guest food and beverage orders, utilizing suggestive selling techniques

• Input order into system and ensure transmission of food orders is verified by kitchen when assigned to do so. Legibly document orders when system is down and distribute food orders to kitchen

• Anticipate guests needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times

• Be familiar with all hotel services/ features and local attractions/ activities to respond to guest inquiries accurately

• Ensure complete knowledge of table/ seat/ station numbers, room capacity, hours of operation, proper table set-up and dress code of the restaurant

• Ensure complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the restaurant

• Ensure knowledge of the particular characteristics and description of every wine/ champagne by the glass and major wines on the wine list

• Ensure complete knowledge of all menu items, prices, preparation method/ time, major ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish and method of presentation

• Ensure complete knowledge of correct maintenance and use of equipment. Use equipment only as intended

• Ensure complete knowledge and compliance with all departmental policies/ service procedures

• Complete opening side duties to include:

• Check quality and amount of all restaurant stock and supplies using checklist

• Requisition all necessary supplies and transport from storeroom to restaurant

• Ensure a sufficient supply of all silverware, glassware and chinaware for service

• Check cleanliness and condition of assigned station and service areas; rectify any deficiencies (i.e. vacuuming of restaurant area daily.)

• Set up side station with supplies and equipment

• Adhere to payment, cash handling and credit policies/ procedures

• Perform additional duties and projects as assigned

Qualifications:

• Ability to speak, read, write and understand English

• Professional demeanor appropriate for a luxury environment

• Must be comfortable working in a fast paced environment, with the ability to multi-task

• Ability to make correct change for customers

• Ability to effectively work independently and utilize time efficiently

• Outgoing personality with the ability to up sell

Education:

• High School Diploma or equivalent preferred

Social Media

https://jwnashvillecareers.com/

JW Marriott Nashville Website

Facebook

Instagram

Twitter