Hyatt Hotels Corp. Napa , CA 94558
Posted 1 week ago
Welcome to the Alila Napa Valley, surrounded by the pristine home vineyards of the Beringer Estate, offering guests a curated travel experience in the heart of California's Wine Country. Located in St. Helena, CA, the hotel features award-winning design by renowned design team Yabu Pushelberg using natural materials and a soothing neutral palette that well-complement the unobstructed vineyard and mountain views that face west for idyllic sunsets.
Alila Napa Valley will feature a newly rebranded Spa Alila and Fitness Center, a dramatic outdoor pool that overlooks adjacent vineyards and distant mountains, as well as a seasonally driven restaurant and bar - Violetto, which features a local, sustainable menu that reflects the bounty of Napa Valley.
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Rooms Director.
The Executive Housekeeper is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property. Responsibilities include staff training, inter- department communications, and staff scheduling. The Executive Housekeeper will promote an atmosphere that insures customer and associate satisfaction. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members.
Duties include:
Responsible for short- and long-term planning and the management of the hotel's housekeeping operations
Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
Solid understanding of housekeeping and laundry supplies and pars
Teach employees importance of, and how to greet guests and courteously solve guest requests
See that inspection program is consistently maintained
Assure all safety and security policies and procedures are followed
Work closely with all other Departments
Inspect some rooms daily
Experience purchasing linens and housekeeping supplies
Current on latest housekeeping and laundry technology
Work closely with vendors to assure proper pricing, delivery, and maintenance
Experience teaching, supervising, and mentoring multilingual and multicultural staff
Ensure OSHA and ADA policies are adhered to
Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. helpful
Insures proper staffing levels for customer service goals
Coach and counsel employees to reflect Hyatt service standards and procedures
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
This is not your typical career opportunity. This is the Hyatt Touch.
The salary range for this position is $70,600 and $88,100. This is the pay range for this position at Alila Napa Valley reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors including experience, and education.
Why Work at Hyatt?
12 Complimentary hotel room nights (per year) after 90 days of employment.
Discounted room nights on first day of employment
Free Parking
8 Paid Holidays per year
Paid time off
Medical, Dental, Vision Insurance - (Full-Time colleagues)
Flexible Spending Account (Full-Time colleagues)
Retirement Savings Plan
Tuition Reimbursement
Basic Life Insurance
Opportunities to work around the world with Hyatt Hotels and Resorts
Pay Range for this position is: $70,000-$88,000 Annually, based on experience.
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
4 years or more of progressive hotel Rooms Management experience (typically with Hyatt).
With opening hotels, previous hotel pre-opening experience preferred
Service oriented style with professional presentations skills
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills
Hyatt Hotels Corp.