What will I be doing?
As an Executive Housekeeper you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:
Directs and manages all efforts of the housekeeping department to ensure compliance with standards of operation, quality and productivity and excellence in providing service to guests and owners of the property.
Manages and coordinates all departmental team members in their various work assignments to ensure a department that is run efficiently and productively in providing excellence in cleaning services to the guests and owners.
Routinely inspects units and common areas to ensure they are in compliance with departmental standards.
Monitors guest requests and complaints, resolving issues and coordinating efforts with other departments as necessary to provide excellence in service.
Ensures that an accurate inventory of linens and supplies is maintained.
Ensures that all laundry operations are within productivity standards.
Ensures carpet and floor maintenance program is in compliance to standards.
Ensures all assets of the department, equipment, supplies and storage are properly locked and secured.
Hires, supervises, disciplines and conducts training of all staff under the direction of the housekeeping department and performs administrative tasks associated with maintaining proper documentation such as payroll timekeeping records, staff schedules, vacation hours, etc.
Investigates accidents and initiates accident reports recommending appropriate corrective action. Ensures all departmental staff is working safely and in accordance with OSHA regulations.
Adheres to all corporate required purchasing policies and controls to include all outside contractor bids, budgets and schedules. Conducts departmental meetings.
May be required to do other duties and special projects as assigned by the general manager.
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
High School Diploma/ GED
Minimum 3-5 years of related experience
Minimum 2 years of managerial experience
Must have ability to build strong relationships
Must be able to work flexible schedule
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Prior hospitality experience in a Union setting
More than 5 years of related experience
Hilton Grand Vacations