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Job Description Summary:
The Executive Housekeeper is responsible for providing for the comfort and cleanliness of property guests, visitors and employees. The Executive Housekeeper also works in establishing standards of service and cleanliness and interprets these standards to employees through training and standards of performance evaluations.
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
High school diploma or equivalent. Four-year college degree or equivalent business experience.
Five years experience in a similar position. Ability to communicate effectively. Knowledge of cleaning equipment and cleaning chemicals.
Administrates and supervises the Housekeeping & Laundry Department. Coordinates daily cleaning services to guest rooms and public areas of the hotel.
Establishes the standards and procedures for cleaning. Communicates room status to the Front Desk when necessary. Reports and/or resolves all discrepancies found on the Front Desk Room Report.
Checks a random set of ten rooms after cleaning, and periodically checks all public areas to ensure that they are up to standards. Maintains control of condition and availability of employee uniforms. Takes monthly inventory of guest supplies, housekeeping supplies, and linen, and requisitions these items as needed.
Controls lost and found articles. Maintains records on personnel performance, labor cost, sickness, and cost of general supplies and equipment. Participates in the hiring of new employees and assists in training.
Counsels employees and issues disciplinary action when needed. Schedules all Housekeeping & Laundry personnel according to the Rooms Forecast. Ensures that all personnel treat guests with hospitality and that the integrity of their rooms and possessions are maintained.
Supervises the proper dilution and application of cleaning & laundry agents. Evaluates the physical condition of rooms routinely, and submits recommendations to management for maintenance. Prepares and approves maintenance requests for the Housekeeping & Laundry Department.
Schedules extraordinary cleaning programs. Performs all other related duties as assigned by the General Manager. Exercises the hotel's policies and procedures in accordance with the fore-mentioned points.
Indoors, good ventilation, artificial lighting, carpeted floor, high volume phones, desk and mobile desk chair.
Equal Opportunity Employer M/F/D/V
Copley Square Hotel