Executive Housekeeper

JOB SUMMARY:

This position directs the daily operations of the housekeeping department while ensuring the highest standard of cleanliness, comfort, and safety.

ESSENTIAL JOB FUNCTIONS:

• Supervisory accountability for all team members for day-to-day and long-term operations to include hiring, training, and developing employees which includes coaching, mentoring, and appropriate performance management up to and including separation.

• Direct day-to-day operation of the Housekeeping Department.

• Strategize with senior management on ways to continually improve the overall operation of the department.

• Looks for and identifies ways to create a higher level of standards and procedures.

• Responsible for enhancing and refining the departmental training program and supervisory structure.

• Confer with supervisors to ensure maximum customer satisfaction and efficient utilization of manpower and facilities.

• Handles guest's concerns taking corrective action as necessary.

• Inspects facilities, services, and equipment and recommends changes or improvements as necessary.

• Review and approve and/or initiate requisitions and expenditures within the scope of delegated authority.

• Ensure that expenditures remain within established limits.

• Periodically conduct sessions with supervisors to ensure proper coordination and communication of policies, standards, and procedures, and operational matters.

• Prepare and/or assist in the preparation of annual budgets, capital planning, and operation forecasts; prepare regular and special reports; maintain necessary records and files.

• Establish and administer safety policies and procedures pertaining to the Housekeeping Department and assure adherence to these policies and procedures.

• Establish objectives for each defined area and implement action plans to achieve them as specified.

• Delegate assignments to appropriate supervisors to accomplish tasks and at the same time provide developmental potential.

• Maintain close work relationships with other department managers/supervisors to promote smooth, efficient operations.

• Promotes the use of feedback to continually look towards improving departmental efficiencies and cooperation.

• Recommend personnel changes including the hiring, promotion, demotion, and release of staff.

• Recommend wage and salary adjustments within established limits.

• Approve vacations and recommend leaves of absence.

• Promote a positive work environment that stimulates and motivates employees to acceptable levels of turnover, absenteeism, and promotability.

• Recommend/implement incentive programs that address reducing costs or increasing revenues.

• Provide training, orientation, and necessary levels of authority to guest contact employees that allow quality attention and follow-up to guest needs at a level that will attain targeted goals.

QUALIFICATIONS:

• Must be able to work independently.

• Must be able to maneuver to all areas of the hotel and casino.

• Must be able to respond calmly and make rational decisions when handling employee and guest conflicts.

• Must be able to communicate distinctly and persuasively to others.

• Must be able to lift items up to 10 pounds and carry up to 5 pounds.

• Must be able to bend, reach, kneel, twist and grip items while working at the desk area.

• Must be able to operate a computer, telephone and ten key-adding machines.

• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

• Must understand the importance of managing labor as it relates to CPOR.

EDUCATION/EXPERIENCE:

• HS diploma or GED.

• Casino/Hotel experience preferred.

• Experience within an upscale hotel is preferred.

• Demonstrated ability in maintaining consistent, high-quality service levels; prior experience in supervising work units; history of developing employees who have been successfully promoted to increasing levels of responsibility; track record of managing a department that provides excellent service to guests.

• Minimum three years experience as a department head/division manager level or above required.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

• Must be able to work independently.

• Must be able to maneuver to all areas of the hotel and casino.

• Must be able to respond calmly and make rational decisions when handling employee and guest conflicts.

• Must be able to communicate distinctly and persuasively to others.

• Must be able to lift items up to 10 pounds and carry up to 5 pounds.

• Must be able to bend, reach, kneel, twist and grip items while working at desk area.

• Must be able to operate a computer, telephone and ten key adding machines.