We're a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
We don't believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.
At Mercy, you'll feel our supportive community every step of your day, especially the tough ones. We're a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.
Responsibilities and Qualifications
Provides leadership and oversight of Physician Satisfaction, Co-worker Satisfaction and Engagement, Patient Satisfaction, Quality and overall Business Performance of department.
Serves as the administrative executive for the department and oversees the implementation of the clinics' philosophy, goals, and objectives.
Establishes standards for management competency and represents their area of responsibility during the strategic planning process.
Supports access, clinical services integration, quality, and service related performance improvement initiatives within assigned division/region.
Responsible for group wide projects or initiatives as assigned.
This position helps Mercy remain competitive within the market by maintaining extensive knowledge of current market conditions, developing long-term strategic goals, building key business relationships, and identifying, assessing and developing new business opportunities.
The ED Operations reports to the Community Vice President and performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.
Because you're committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That's why you'll bring to your role the right set of qualifications:
Required Education: Bachelor's degree in business, healthcare administration or related field.
Preferred Education: Master's degree in business or related field.
Experience: Five or more years of progressive experience in mid-large (15 plus) clinic operations, physician practices/medical groups.
Demonstrated ability to plan, coordinate, communicate and direct initiatives with key stake holders.
Effective oral and written communication skills and proficiency in computer skills.
Strong interpersonal and analytical skills.
Consultative and collaborative leadership style with a results driven approach.
Ability to influence and manage change in a positive and collaborative manner.
Multi-task oriented with the ability to work well with changing priorities and within time constraints.
We'll Support You at Work and Home
Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a "top 100 places to work." We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds for benefit eligible coworkers. We're proud to provide tuition reimbursement to help you grow and learn new skills.
What Makes a Good Match for Mercy
Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and are not afraid to do a little extra to deliver excellent care that's just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.
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